Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you want them to master and I’ll show up – or I’ll refer you to a master-trainer in any areas I don’t cover. (I train people to become
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Whether it’s a failed business, marriage, exam or physical challenge – the reality is that something is going to go wrong at some time. Imagining that your success is linear and permanent is fantasy. So here’s one key lesson I’ve learned about finding yourself back at square one. Don’t reinvent the systems, performance and behaviours
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Well I haven’t won the lottery (which may have something to do with not having bought a ticket, rather than my iPhone not listening to me) but I have switched off Siri on said iPhone and on my Macbook. We don’t have any smart speakers at home (Alexa et al) but I would have been
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My calendar is completely clear today – a rare event indeed. Have you ever had one of those days where you have so much time to yourself that you don’t quite know where to start with it? In the event, my day begins with a second 10 km run – this time down to Port
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The tall poppy syndrome describes aspects of a culture where people of high status are resented, attacked, cut down, strung up or criticised because they have been classified as superior to their peers. (a Wikipedia definition). So here’s a dark side to the Australian dental culture. There are some dentists who are ready and waiting
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Before we start – this is a story about a truly awful hotel – but it’s important to understand that nobody is to blame. When you travel on business as much as I do, you realise that maybe once or twice a year you are going to arrive in a hotel, walk into your room
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“One of the talents of the late great Steve Jobs is that he knew how to design Medusa-like products. While every Mac model has had flaws (some more than others), most of them have had a sexiness and a design sensibility that has turned many consumers into instant converts. Mac owners upgrade far more often
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Whenever we buy cloud-based subscription software nowadays (often described as SaaS – software as a service), the developers work very hard to make sure that we learn how to get the best from our investment as early on a possible. They do this because otherwise there is an attrition rate – people who purchase the
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I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the absence of a good conversation”. In a dental team, that conversation is now more often digital than face to face. Is that a benefit or a curse? That choice is yours. However, based
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It fascinates me that scientists have announced the discovery of 12 new moons orbiting Jupiter, bringing the total of satellites around the gas giant to a stunning 79! Even more amazing is that, although some of the moons travel together in the same direction as the spin of the planet (prograde) and others together in
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