Category: Team

Our November Extreme Business Academy tutorial tackles a perennial topic in dentistry: should I pay bonuses? when? to whom? how much So I share with you my 50 years experience in the work place and 22 years in dentistry on: why people stay at a workplace how you should evaluate basic pay exactly what a
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ZEST excitement, interest, energy and enthusiasm I’m grateful to Marnie Winyard, Business Development Manager at Cheltenham Dental Spa and Implant Clinic She used the word “zest” to describe the characteristics of the people who make things happen in every dental team and, in fact, in life. A four-letter word that embraces everything we are looking
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The Smile Spa in Stockton on Tees was sold to Portman Dental Care about 3 years ago and founders Simon and Sue Andrews delivered their last days of dentistry in January this year. I’m still completing a coaching assignment with the management team, advising on their marketing activity and attempting the delicate balance between the
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I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the regulars is along the lines of: “I’m unhappy with another individual’s performance and/or behaviour and I need to talk to them about it – but I don’t want it to get
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So we left the Shangri-La hotel in Sydney, Australia on Friday evening, having recovered Lawrence Neville’s car from valet parking despite the best efforts of the concierge to make our customer service experience as indifferent as possible. We weren’t on his list. The following morning I found myself joyfully walking at a brisk pace back
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Life continues to provide endless metaphors for this blog and just when I was wondering what I could share with you from Down Under, the Shangri-La Hotel provided. That was the location for our 2-day workshop presented in collaboration with Dental Events Australia – and before I start I am going to confirm that our
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I’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the lessons we can learn from that sector on leadership. A basic tenet of good leadership in the retail sector is to “walk the floor”. No better example of that than the controversial Mohamed Al-Fayed,
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