I’m coming to the end of two years of active coaching with Dr. Riaz Yar and the team at The Square Advanced Dental Care in Hale Barnes, Cheshire. That’s about 15 minutes walk from my home and so yesterday I enjoyed the unusual pleasure of walking to my client meeting through the autumn leaves of
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It’s that time of year when dental conferences and dinners seem to flow thick and fast, as well as evening Study Club meetings and the like. My “season” was off to a flying start last week with a Tuesday evening GDP Study Club at Crossbank Dental Care in Kendal, Cumbria, where Neil Cooper and the
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I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but interesting change in their customer journey during my flights to and from Australia. On boarding the aircraft, before the offer of a complimentary drink and hot towel, the presiding steward or
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Full credit to Emirates for knowing how to deliver a customer service experience. I arrived in Johannesburg at 16:25 local time yesterday to be greeted by Marc Perotti, head of Wright Millners who are hosting my three-date lecture tour this week. After meeting Marc’s wife Melody and unpacking in the beautiful apartment located above their
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My calendar is completely clear today – a rare event indeed. Have you ever had one of those days where you have so much time to yourself that you don’t quite know where to start with it? In the event, my day begins with a second 10 km run – this time down to Port
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The tall poppy syndrome describes aspects of a culture where people of high status are resented, attacked, cut down, strung up or criticised because they have been classified as superior to their peers. (a Wikipedia definition). So here’s a dark side to the Australian dental culture. There are some dentists who are ready and waiting
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Before we start – this is a story about a truly awful hotel – but it’s important to understand that nobody is to blame. When you travel on business as much as I do, you realise that maybe once or twice a year you are going to arrive in a hotel, walk into your room
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Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at Spa Dental in the city’s Central Business District (CBD). I’ll not go into the detail here as that’s confidential but suffice to say that I sat down with
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There’s something very humbling about feeling nervous before a new workshop begins. I know the material inside out but, no matter how many times you deliver a presentation and in how many places, there’s a slight attack of imposter syndrome before you go on stage. “What will I do if they don’t like me, if
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John Ray’s “Collection of English Proverbs” 1670 first records the phrase and it was clearly well known already by that time. After a 14-hour working day that concluded at 20:15 last night with a telephone interview for a client’s potential new marketing manager and TCO, I barely had enough time to grab a quick meal, quaff
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