Based on my personal experiences over the last few days, its seems possible that the hotel and catering industry may have woken up to the realisation that good people can be more important in the user-experience than fancy architecture, fixtures, fittings and menus: Friday morning – a working breakfast at the Doubletree Hilton close to
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Not one but TWO free downloads in today’s blog to get your week off to a flying start. One of the FAQs I hear from clients is “how do I transfer patients away from my calendar and across to my associates, without the patients kicking up a fuss?” Very often this is because the Principal
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Any team member who is going to be discussing treatment or payment options with a patient has to display three basic characteristics. Knowing them might help you to choose your best players for this role (or help at the interview stage). The characteristics are confidence, technique and style. Confidence is like bravery. It is the
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How often should a practice owner meet face to face with their practice manager(s) – and what should they talk about? Periodicity What I’m referring to here isn’t the day to day banter of keeping the business going. Rather a sacrosanct, uninterruptible, quality conversation in which both (all) parties empathetically listen to each other –
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With less than 40 days to go until the end of 2019, now is the time to be making important decisions about your 2020 personal and professional life. I’m going to help you to kick start that process with a FREE WEBINAR – this evening at 19:00 UK time – in which I’m going to deliver a step
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I’m coming to the end of two years of active coaching with Dr. Riaz Yar and the team at The Square Advanced Dental Care in Hale Barnes, Cheshire. That’s about 15 minutes walk from my home and so yesterday I enjoyed the unusual pleasure of walking to my client meeting through the autumn leaves of
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I’m minded to return once more to the subject of dentists selling their practices to corporates in a never-ending stream of social media announcements of “another addition to our family”. Since my August newsletter article, questioning the economics of goodwill valuations and earn outs (which was kindly reprinted by Private Dentistry magazine last month, including
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It was OK for the first 240,000 years. As Homo Sapiens slowly hunted and gathered their way around, “how to do things” was passed from one generation to another by oral tradition. The oldest people in the tribe would demonstrate technique to the younger people – and so it went, through countless generations. Nothing changed.
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ZEST excitement, interest, energy and enthusiasm I’m grateful to Marnie Winyard, Business Development Manager at Cheltenham Dental Spa and Implant Clinic She used the word “zest” to describe the characteristics of the people who make things happen in every dental team and, in fact, in life. A four-letter word that embraces everything we are looking
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