Yesterday I reflected on the incidence of imposter syndrome appearing in the daily feedback I am getting from clients in the Get Your Year in Gear programme. We reviewed the Three Excuses that we give ourselves for wanting to quit. This stuff looks hard I don’t want to look stupid I’m too ______to do this
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Any team member who is going to be discussing treatment or payment options with a patient has to display three basic characteristics. Knowing them might help you to choose your best players for this role (or help at the interview stage). The characteristics are confidence, technique and style. Confidence is like bravery. It is the
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I want to share with you the level of commitment that is necessary to succeed in your own business. Whether you are just starting out or at the top of your game, the requirement is for the relentless pursuit of your goals, no matter how you feel, emotionally or physically. Best demonstrated by a large
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I’m coming to the end of two years of active coaching with Dr. Riaz Yar and the team at The Square Advanced Dental Care in Hale Barnes, Cheshire. That’s about 15 minutes walk from my home and so yesterday I enjoyed the unusual pleasure of walking to my client meeting through the autumn leaves of
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Our November Extreme Business Academy tutorial tackles a perennial topic in dentistry: should I pay bonuses? when? to whom? how much So I share with you my 50 years experience in the work place and 22 years in dentistry on: why people stay at a workplace how you should evaluate basic pay exactly what a
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As I indicated in my lead article in November’s Extreme Business newsletter, with less than 60 days to go until the end of 2019, now is the time to be making important decisions about your 2020 personal and professional life. I’m going to help you to kick start that process with a FREE WEBINAR on Tuesday 26th
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Here’s a great idea from the team at Berwick Smile Dental Care in the Scottish borders. Instead (or as well as) handing prospects and patients your business card – give them a “Success Story” testimonial card, featuring an existing patient. If you cover a range of demographics and genders, you can choose a story from
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ZEST excitement, interest, energy and enthusiasm I’m grateful to Marnie Winyard, Business Development Manager at Cheltenham Dental Spa and Implant Clinic She used the word “zest” to describe the characteristics of the people who make things happen in every dental team and, in fact, in life. A four-letter word that embraces everything we are looking
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The 24/48-hour cancellation policy for private dental appointments has about as much relevance to the modern world as does taking our shoes off at airport security (as mentioned by Seth Godin in a recent blog post). Security theatre is a rule requiring you to take off your shoes when you get to the airport. It doesn’t
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My Facebook “friends” will know that today is day 8 of a 52-day detox. I’m focusing on nutrition (Paleo – because I know how to do that and enjoy it), on sleep (having read Matthew Walker’s “Why we sleep” during the summer) and on exercise via the WattBike (whilst my Achilles tendinopathy prevents me from
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