Based on my personal experiences over the last few days, its seems possible that the hotel and catering industry may have woken up to the realisation that good people can be more important in the user-experience than fancy architecture, fixtures, fittings and menus: Friday morning – a working breakfast at the Doubletree Hilton close to
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Yesterday I reflected on the incidence of imposter syndrome appearing in the daily feedback I am getting from clients in the Get Your Year in Gear programme. We reviewed the Three Excuses that we give ourselves for wanting to quit. This stuff looks hard I don’t want to look stupid I’m too ______to do this
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3-year vision 12-month plan 90-day goals Monthly targets Weekly objectives Daily tasks
Any team member who is going to be discussing treatment or payment options with a patient has to display three basic characteristics. Knowing them might help you to choose your best players for this role (or help at the interview stage). The characteristics are confidence, technique and style. Confidence is like bravery. It is the
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How often should a practice owner meet face to face with their practice manager(s) – and what should they talk about? Periodicity What I’m referring to here isn’t the day to day banter of keeping the business going. Rather a sacrosanct, uninterruptible, quality conversation in which both (all) parties empathetically listen to each other –
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With less than 40 days to go until the end of 2019, now is the time to be making important decisions about your 2020 personal and professional life. I’m going to help you to kick start that process with a FREE WEBINAR – this evening at 19:00 UK time – in which I’m going to deliver a step
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I’m coming to the end of two years of active coaching with Dr. Riaz Yar and the team at The Square Advanced Dental Care in Hale Barnes, Cheshire. That’s about 15 minutes walk from my home and so yesterday I enjoyed the unusual pleasure of walking to my client meeting through the autumn leaves of
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I’m minded to return once more to the subject of dentists selling their practices to corporates in a never-ending stream of social media announcements of “another addition to our family”. Since my August newsletter article, questioning the economics of goodwill valuations and earn outs (which was kindly reprinted by Private Dentistry magazine last month, including
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An 04:15 alarm call this morning before 4 days of travel that will take me to most of the compass points in England. Yesterday was, as predicted, a whirlwind of activity that included a fantastic live webinar for The Extreme Business Academy, interviewing Dr. Neil Harris on the hygiene “pop-in” system and his success in
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Our November Extreme Business Academy tutorial tackles a perennial topic in dentistry: should I pay bonuses? when? to whom? how much So I share with you my 50 years experience in the work place and 22 years in dentistry on: why people stay at a workplace how you should evaluate basic pay exactly what a
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