Not one but TWO free downloads in today’s blog to get your week off to a flying start. One of the FAQs I hear from clients is “how do I transfer patients away from my calendar and across to my associates, without the patients kicking up a fuss?” Very often this is because the Principal
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Three separate conversations recently with Principals who have attempted to sell their practices to corporates but have been politely turned away. Why did they want to sell? The usual story – acronym fatigue – GDC, CQC, GDPR, HR, UDA, UOA, FtP, etc. People, paperwork and politics. Why were they declined? Because a simple calculation revealed
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An 04:15 alarm call this morning before 4 days of travel that will take me to most of the compass points in England. Yesterday was, as predicted, a whirlwind of activity that included a fantastic live webinar for The Extreme Business Academy, interviewing Dr. Neil Harris on the hygiene “pop-in” system and his success in
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ZEST excitement, interest, energy and enthusiasm I’m grateful to Marnie Winyard, Business Development Manager at Cheltenham Dental Spa and Implant Clinic She used the word “zest” to describe the characteristics of the people who make things happen in every dental team and, in fact, in life. A four-letter word that embraces everything we are looking
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Sometimes, it can be a good idea to remind ourselves of the obvious and then ask “how does the obvious happen?” There are three obvious things to aim for in your business: Clinical care; Customer service; Profits. What perhaps isn’t so obvious is how the best dental practices actually get there. I’ve noticed a significant
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I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the regulars is along the lines of: “I’m unhappy with another individual’s performance and/or behaviour and I need to talk to them about it – but I don’t want it to get
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I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but interesting change in their customer journey during my flights to and from Australia. On boarding the aircraft, before the offer of a complimentary drink and hot towel, the presiding steward or
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Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are very slim. So an element of compromise is necessary in your approach to creating a championship support team. The needles will be those individuals who go the extra mile and light up
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Three workshops last week – London, Manchester and Dublin. An opportunity to meet with my clients and listen. My quarterly immersion in their ups and downs and, thus, a chance to identify any common trends. I mentioned last week the trend of hiring managers and TCOs who have a background in high-street retail management (because
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Bringing on board a new member of staff. I used the monthly profit and loss statements to my advantage in bringing on a new receptionist. I was reluctant to do this at first because I always thought about whether we would be spending too much and be overstaffed. However I was able to see that
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