I have a tendency to “faff about” before starting really big project work. I can find so many excuses and distractions before I finally sit down and concentrate. Put the kettle on, empty the tumble-dryer, put the bins out, quickly check my social media to see if anybody said or did anything, scan my emails,
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A simple enough question this morning: “Have you added a Facebook Messenger facility to the home page of your web site?” The technology has been around for about a year, with stalwarts providing Facebook with the beta testing experience that software developers require. There is enough evidence out there in the market to suggest that
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It’s a simple enough formula: MANAGEMENT = SYSTEMS = LOGIC LEADERSHIP = PEOPLE = EMOTION If you are old enough to remember Star Trek, the Vulcan second in command Mr. Spock was the ultimate manager; never flustered by emotion, he would easily recommend the sacrifice of a small community aboard a ship or a planet
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There are some projects (almost always associated with working ON as opposed to working IN your business and your life) that simply cannot get done in between your daily tasks. One of the lessons I was taught many years ago was to realise that it’s perfectly OK to book an appointment with yourself in the
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I’ve been in two minds about writing this post since the events described, which happened less than 24 hours ago. Having slept on it – I realise that, given that blogging is a catharsis for the author, I have to get closure. The risk is that some will read this as a self-congratulatory piece –
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You know exactly who I’m talking about. The (so called) team member who is always stirring things up, gossiping, setting people up against each other, manipulating conversations and quietly sabotaging the progress you are striving for. Smiling terrorists who “play the game” when you are around and chip away at the foundations when you are
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I’ve noticed a surprising and fascinating trend in recent years. Dentists telling me that they have a cash flow problem because they have to deliver dentistry for which they have been paid up-front. The payments can either be made in cash by the patient at the point of sale (“we offer an early-bird price that
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Let’s go back 20 years – the millennium is approaching and imagine I’m predicting at a conference that, by 2019, there would be a new breed of Principals and Managers – multi-site owners, growing from their original location to create micro-corporates across 2-10 locations, doing so by buying satellite practices from retiring dentists who are
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Nigel Risner is a world renowned international speaker who conducts over 100 presentations a year, all over the world. He is the author of five business books. His most popular book The Impact Code is all about creating the life that you deserve. You will warm to Nigel and I can promise after you have
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Does your business vision extend to training your team to do their jobs properly? I recently ran a workshop during which over 20 practices were asked how often they trained and/or refreshed the training for their front desk team – rehearsing answers to FAQs and their onboarding protocol for visitors. On average, the answer indicated
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