Many is the time a client has said to me: No matter how many times I ask, things just don’t seem to get done Things don’t NOT get done because team members wake up in the morning thinking “I’m going to sabotage the business today by NOT doing the thing I said I would do.”
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The legions of Rome carried their standard before them into battle. The eagle, symbolising The Emperor. The numeral of The Legion. The letters SPQR – Senatus Publicus Que Romanus – The Senate and the People of Rome. All of which were a reminder of WHY they were marching into battle. Melodramatic perhaps in the context of your
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Monday’s post was about The Message and The Method. On Tuesday we considered The Money (and I gave you a simple spreadsheet to design a marketing budget). Today I want to muse for a few moments on The Experience that you deliver to your patients. As I’ve often said, patients don’t chat about you to
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Looking back to 20th September 2008 I had just started working 4 days a week as Director of Private Sector Development with Integrated Dental Holdings Ltd. In May of that year, the CEO David Hudaly spoke to me at the Manchester BDA conference and explained that IDH had acquired around 35 private practices along with (then)
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Sometimes we don’t get to choose the work we do. The market evolves, a need arises, a solution is requested, the observant product/service provider obliges. Such an evolution has occurred in the area of mentoring hygienists, therapists and dental associates in mixed and private practice. Over the years, much freelancer-bashing has been part of the
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I seem to spend an inordinate amount of time listening to owners and managers give me blow by blow accounts of the performance and behaviour of people who just aren’t the right people (either EVER or ANY MORE) – followed by a list of reasons as to why they cannot be trained or replaced. Here’s
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Yesterday I met (for the first time) with Zoltan Mate, the new business development manager at Premier Orthodontics in Bromley. It will be the first of a series of meetings in which I ensure that he is doing “the right things right” to help grow the business, in close liaison with owners Yaz and Lydia
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Reminders your monthly email newsletter reminds prospects and patients about other people whose lives you have changed for the better Recalls your recall system is an opportunity to say thank you to your existing patients for their loyalty, to repeat the benefits of regular attendance, to request referrals and to reveal what “people like them”
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I shared on Facebook last week my delightful check-in experience at The Hilton East Midlands, after a long day of disrupted travel and cancelled meetings. Staggering through the door after 2 planes, a bus, a train, a taxi and a 16-hour shift, I was welcomed by Alice. Alice lit up my day in a way that
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The new landscape for recruitment is Digital. Whether it’s a new team member or a clinician, your initial research now takes place online. Yesterday, a dentist asked me how best to find a new GDP associate – “the BDJ or some other publication?” My first response will get me in hot water: “I’m going to
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