It’s really hard to swallow isn’t it? When a member of your team hands in their resignation and tells you that they are moving to another practice in the area for a few more pounds/dollars per hour? 20 years ago I was running a dental workshop in my home town of Manchester, attended by a
Read More
Of one thing we can be sure. In 5 years from now, your business will be indescribably different from the way it is today. That’s what technology has created – a pace of change more rapid than at any time in human history. You and I are not particularly well-suited to that. Neither are your
Read More
I’m delighted that this event is going ahead from Friday 29th September to Sunday 1st October 2017. Those attending are going to benefit from total immersion in their 2018 personal and business plan – personally coached by me and sharing the experience with similar couples, all of whom share the ownership and work inside independent
Read More
Once upon a time, I was the 7th of 7 people in a company who were asked to proof read a client newsletter – and found 11 typos in the document. Rather than blow my top, I simply returned the attachment, with the typos highlighted, corrected and a note to ask why the other “readers”
Read More
A client recently sent me 5 CV’s received in response to advertising for a new Practice Manager, this for a well-established private clinic in an affluent commuter town. When I’m asked (which is quite often) I have a routine: Check each CV for typos, formatting errors and poor grammar. Result – 4 of the 5 had
Read More
In the bad old days, when I worked in corporate UK, there were some companies who employed a tactic called mushroom management, defined as: keep your people in the dark and feed them fertiliser OK – you know the last word wasn’t fertiliser but you get my drift. The larger the company, the more it
Read More
Reminder #1 You cannot motivate people. Carrots and sticks do not work. The following phrases are never effective: if you do this I will pay you a bonus if you don’t do this there will be consequences If you have to use either – you have already lost. You can only create environments in which
Read More
Ready? Pen and paper in hand? Here are the criteria for recruiting new people into your organisation at every position: hungry blank sheets with a history of achievement outside of their education/career Hungry – I’m attracted to people who are on quests – determined to see the world and be seen by the world. Blank
Read More
Whether you need a receptionist, a nurse, a manager or new clinicians, the old recruitment rules are dead Next time you are hiring: Step 1 – write a brief recruitment advert and email it to me – I will run that on my Facebook profile – I’m 2 degrees of separation from 750,000 people. Then repeat
Read More
Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that this post may well be read by owners and associates. So.. I don’t travel around the country automatically recommending that associate pay scales are reduced – so don’t blame me;
Read More