It seems so at the moment – there is so much going on. After Tuesday’s visioning exercise, Wednesday was a “head down” day of answering client emails, reading and responding to their weekly progress reports, making some phone calls and generally keeping my task list manageable. A big “tick” on yesterday’s list was also completing
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My “listening” goes on. Yesterday I endured a 5 hour drive to position myself for this week’s workshop tour and decided to use the time to chat with my business family on the telephone (hands-free I hasten to add). I’m turning over a new leaf at the moment and recognising that trying to be a
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Yesterday I met with Barbara Trotter and our new Business Development Manager, Paul Nelson. About two-thirds of our meeting was concerned with launching Paul into our community of dentists so as to begin the process of recruiting a targeted 120 clients for The Dental Business School in 2006. We agreed that our order of play
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Working at the Edinburgh Airport Hilton today. I think they must have had a customer service initiative that prohibits any member of staff smiling at a guest. Arrived late last night and the reception team were busy dealing with countless visitors to the Open Golf. Receptionist and bar staff wouldn’t smile and even complained verbally
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