The topic of leadership has been coming up recently in conversations with clients and at conferences and workshops. Sometimes it’s a straight question – “what are the characteristics of a good leader?” “How do I do that?” However, more often the questions are around a particular situation: I have a team member who has fallen
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After two consecutive workshop days I’m en route to Dublin for a client meeting today and then a further workshop on Friday. That’s the last series of workshop days before the end of the calendar year and, although I’ll still be working closely with the clients until the finish line in December, it has been
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During September 2019 I attended a meeting with the Front Desk and TCO team at Scottish Centre for Excellence in Dentistry and they asked me to guide them through “how to answer patient concerns and objections at the point of sale”. After our session, I was asked to create a permanent record for revision purpose
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The 24/48-hour cancellation policy for private dental appointments has about as much relevance to the modern world as does taking our shoes off at airport security (as mentioned by Seth Godin in a recent blog post). Security theatre is a rule requiring you to take off your shoes when you get to the airport. It doesn’t
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Before you say another word – The Two Reds Podcast with Ashley Latter will continue in its present format – no change there. A few months ago I was interviewed by Colin Campbell for his podcast “Incisive Decisive” and on meeting Colin outside the riverside pub in which I was about to lecture on his Implant
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No – not a moan – a request – get your tickets booked for the Bridge2Aid SuperBash at the BDIA – support a wonderful charity and have a splendid night out with all your dental buddies. https://bridge2aid.org/bridg2aids-superbash/