Although Tortworth Court left a lot to be desired in terms of customer service, it was a superb location for a conference and I enjoyed the morning, presenting to the top achievers of Servicemasters, one of the largest industrial contract cleaning companies in the world. I delivered an overview of my “8 key strategies” for
Read More

The FGDP day in Glasgow yesterday was an absolute pleasure to deliver. In the morning over 100 dentists heard me present on financial controls in practice management and in the afternoon an audience of 270 dentists and VDP’s listened to The Patient Journey. As always, the majority recognise the importance of the material but don’t
Read More

After yesterday’s early morning emails in Newcastle I begin my drive to Glasgow, shooting West across the country via Hexham, along the side of Hadrian’s Wall and then North on the M6 and into Scotland. The storm forecasts for the day are accurate and as I climb in altitude and latitude the surroundings look like
Read More

I’ve just finished a great day working with 50 members of three dental practices who trade under the name of the South Tyneside Dental Group (shortly to be rebranded). We met at the South Shields Golf Club and enjoyed excellent customer service from the manager, Martin, for whom the mantra ” no problem, leave it
Read More

A few days ago I may have been presenting to 100 attendees at the BACD conference (and getting rave reviews) – on Friday I may present to over 400 people at a Scottish FGDP meeting but last night I drove 3 hours to speak to 4 people. I like to remind up and coming consultants
Read More

Friday and Saturday were spent with a group of 6 clients, working on their 3-year vision, 12-month plan, 90-day goals, 2007 calendar and 2007 cash flow forecasts. It truly was an Intensive in every sense and we had all emotions on display. Here’s one testimonial I received on Saturday evening. Chris, Congratulations for a wonderfully
Read More

My mobile phone rings and it’s a London number that I don’t recognise – but I answer. “Morning Mr. Barrow, this is the upgrade centre – I wonder if I could have a word with you about your mobile phone billing?” “Well I might do but which upgrade centre are you?” “Well we are the
Read More

Great opening sentence from the pilot of my flight from Belfast to Birmingham this afternoon. The passengers are delayed without explanation “indefinitely” and I’m initially thankful that I don’t have a “gig” this evening. But as time passes I realise that I’m going to land at Birmingham right in the middle of the evening rush
Read More

Great workshop last night, a happy audience, wonderful testimonials from three dentists who are existing clients, a few tasters for our next Belfast DBS workshop in March, a new DBS client who arrived with his paperwork and a confirmed 10th member for our 2007 Mastermind Group – that’s a good evening PLUS a phone call
Read More

Arriving here with a copy of Richard Dawkins “The God Delusion” under my arm, reminds me of the old story from the times of “the troubles” about the masked gunman who asks a visitor “What religion are you?” The frightened visitor responds “I’m an atheist.” The gunman asks “are you a Protestant atheist or a
Read More