Teamwork at

Great opening sentence from the pilot of my flight from Belfast to Birmingham this afternoon.
The passengers are delayed without explanation “indefinitely” and I’m initially thankful that I don’t have a “gig” this evening.
But as time passes I realise that I’m going to land at Birmingham right in the middle of the evening rush – and will have to face the always grossly congested M42 as I head North.
However, a few emails and phone calls later, I’m snuggling into my seatbelt when the Captain announces himself over the radio with the following:
“I don’t know what they told you in there – but the reason for the delay was a fault with the avionics.”
Coaching tip number 1 – don’t talk about them “in there” as if they are buffoons who habitually lie when there is a problem. Next time I fly I’ll assume they are telling fibs.
Coaching tip number 2 – great teamwork Captain.
Coaching tip number 3 – what the hell are avionics? I might be able to Google that later but the more senior people on the flight look as if we will be crossing the Irish Sea with a wing missing.
Lousy communicaion mate.


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.