I just wanted to say thank you for a great day, I’ve come home with the sort of buzz that I had after the 4 workshops of the core programmes but better because not only have I had some inspirational coaching from you both, I’ve also had some great conversationslast night and – during the
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Friday is my quarterly day with The Strategic Coach, this time at The Savoy Hotel in Central London. We are a group of 30 but I’m especially pleased to be with some of my best mates: Simon Hocken Tim Thackrah (who celebrates his birthday with us) Guy Levine. The day is a personal revelation for
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Ashley Watson from Canterbury has recently invested in new signage for his building – an investment which, he tells me, has paid for itself in a matter of weeks. Paid for by new patients who have called in – just because they noticed his practice for the first time. I still see dental practices “advertising”
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Dreadful check-in experience at the Hilton Watford yesterday. I hand over my Diamond VIP card, expecting a brass band and fireworks – what I get is a confused male receptionist punching buttons on a computer keyboard and telling me there is no reservation in my name. Now I know the reservation was made weeks ago
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Starting my day in Manchester but this week I’ll be in: Watford Cobham Central London So no doubt there will be some customer service experiences to share with you – as well as stories from the client base as I deliver 2 Dental Business School workshops. We start a new quarter in Watford tomorrow –
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If you had asked me to value a UK dental practice anytime from 1997 to 2005 I would have answered: “35% of gross revenues plus £10,000 per dental surgery.” If you had asked me in January 2007, I would have answered: “NHS practice – zero. Private practice 35% plus £10k per surgery.” If you had
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a person who works in a place such as a hotel, office or hospital, who welcomes and helps visitors and answers the telephone Or at least, that’s how the word “receptionist” is defined in the Cambridge English Dictionary. I had occasion to check after my experience yesterday. Visiting the offices of a professional service firm
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That’s what just happened – 6.30am in a hotel in the North Lakes Hotel, Penrith, Cumbria and I seem to have rattled through the overnight emails very quickly. I wouldn’t want clients to think I rush through their requests for help – perhaps 2/3rds of the emails are internal – Team CB staying in touch
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