My annual spend on hotels and conference suites is enormous – into 6 figures. The majority of that investment is on good quality conferencing for our delegates – there is little point in conducting workshops focused on customer service and quality in lousy places. Similarly – when I travel, I stay in 4 or 5-star
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An excellent day on Monday with the team at Glendair Limited – a dental practice in Derbyshire. I am pictured here with Matt, Lindsay and Bev – the senior management team, although the founder and majority shareholder, Roger Jenkinson, is our photographer and wlll thus remain anon. Glendair are innovative in a number of respects:
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Last Friday I presented a full-day workshop to a group of orthodontists at the Head Office of 3M in Bracknell – what a fantastic facility – the AV and conferencing suite were first class – and the building a dream. The avid reader may recall that, last year, I was fortunate to visit the RBS
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5.45am – alarm call in Sheffield and another encounter with the breakfast from hell – this time I plunge the serving spoon into a a vat of liquified scrambled egg and walk away, accepting tea and toast as my best option. 6.45am – sit down in the main hotel bar and begin work on my
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Breakfast at the Royal Victoria is an extraordinary event. Served in the main hotel restaurant – more high ceilings and aspidestras. What’s unusual is the hotel staff. I arrive at 6.30am to find a very stocky and chirpy lady who literally shouts, “MorningSirroomnumber pleasehelpyourselfit’sselfservicewouldyouliketeaorcoffee?” in one unbroken torrent of words that have me flinching out
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I’m at the Royal Victoria Hotel in Sheffield this evening, after a 6-hour drive during which I connected by (hands-free) phone to clients, Team and friends. The day began at 7.00am with a post-weekend email catch-up and a chance to sit and think about what I want to achieve in a busy week of travel
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A client asked me, this morning, to remind him of the wording: Dear Mr. Barrow, Now that we have reached the end of your current course of treatment, I wanted to take this opportunity to thank you for placing your trust and confidence in myself and the team here at Aardvark Dental. We are delighted
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The last 2 days I have been calling clients again – another round of our 15-minute telephone coaching meetings. I am moved to mention that the majority of my clients do not have receptionists who answer the phone correctly. I’m not criticising these receptionists – most of them are doing their best in the absence
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Marketing NEVER ends, marketing NEVER stops, you keep on marketing even when it’s raining new clients. The last 6 months have been the best ever in 9 years of The Dental Business School. And yet, here’s what we are planning at the moment: a 21,000 leaflet drop in the British Dental Journal a 20,000 leaflet
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Monday morning – it’s blowing a violent gale outside but I’m trying to re-create health and fitness as a priority in my life and go for a run before the day starts. I’ve been a runner for over 25 years and every now and then leave it alone for a while. The latest “while” has
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