In the bad old days, when I worked in corporate UK, there were some companies who employed a tactic called mushroom management, defined as: keep your people in the dark and feed them fertiliser OK – you know the last word wasn’t fertiliser but you get my drift. The larger the company, the more it
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One of my clients’ FAQ’s is “why aren’t my associates more productive?” I’m reminded of Stephen Covey’s quotation that: if there’s a problem with your team, the problem is you Many is the time we have discussed unappreciated people and the effect they can have on morale and productivity. The same applies to your clinical
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One of my personal highlights of May 2017 was completing my 24th marathon in Liverpool and attracting over £2,300 of support for the “We Love Manchester” victims support fund. Apart from the generous support from my community, I also managed a 40-minute improvement on my previous completion time in Dublin (October 2016), at a time
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Politics I’ve always been inclined to respond to the visual rather than than the written word and so I’m grateful to the BBC web site this morning for giving me a quick and easy glance at what happened yesterday. Without taking any political sides, it’s clear that Mrs May has made a significant tactical error
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I’m very much looking forward to speaking at ICDE2017 in Leicester on 16/17 June and the good folks at Dental Practice Magazine kindly published my preview article on the subject I’ll be covering. A copy is included here for you to download and read: PMP27 and here is a 35 second final trailer for the
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Reminder #1 You cannot motivate people. Carrots and sticks do not work. The following phrases are never effective: if you do this I will pay you a bonus if you don’t do this there will be consequences If you have to use either – you have already lost. You can only create environments in which
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I’m really looking forward to speaking at the Bridge2Aid conference on Saturday 24th June in central Birmingham (5 minutes walk from New Street Station). It’s an organisation I’ve been involved with for almost 10 years now, and Annie’s friendship with Mark Topley the CEO goes way back to 2004. I say ‘organisation’ but B2A, for
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The answer to the question depends on what type of marketing you are doing: External marketing – shouting at strangers either in print, via broadcast media or digitally; Internal marketing – whispering to your friends (and their friends) through face to face conversation, in print or digitally. If you are investing in any marketing, the
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Later today I’m off to West Yorkshire to facilitate the first monthly management meeting with a new client and his management team (after, I suspect, a few moments of celebration for the Huddersfield Town result on Monday). When you’ve been doing the job as long as I have, it’s easy to take certain things for
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. There’s a misconception among the dental profession, understandable perhaps due to the name
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