Back in 1980 I worked for an insurance company in Central Manchester and was (no surprises) frequently the first person to arrive every morning so that I could have a morning huddle with myself and work out my priorities for the day. On the desk in front of me? No desktop, laptop or smartphone –
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Let me share with you a couple of lessons from yesterday. Firstly, I want to thank Emma and Mikaela, dental nurses from Cirencester Dental Practice. They were asked to join my meeting with Principal Ross Cutts and Practice Manager Gay Cutts with the objective of introducing Instagram as a new social media channel to share
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As Season 7 of Game of Thrones takes us back to Westeros and re-introduces us to the characters we hate to love (don’t panic – no spoilers here) I’m wondering whether, in fact, winter is coming here in UK dentistry? Earlier this year (and on the recommendation of my friend and client Colin Lawson) I
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As a committed member of the innovation tribe, I downloaded the beta versions of macOS High Sierra and iOS 11 over the weekend (just in case that doesn’t mean very much to you, they are the next generation of operating systems for Apple Macs and iPhones and will launch to the general public in the
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Today, the sheer unadulterated pleasure of working ON my business with no face to face meetings, no Skype calls and no telephone. A day in The Barrow Bunker. I do love working IN my business because that’s how I fulfil my calling, it’s where I observe the best and worst systems and people, where I
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“Marketing” is misunderstood and it’s costing you money. Marketing is not Advertising. Advertising – telling strangers how clever you are (credibility). “Our clinicians have placed over 1,000 implants.” Advertising – telling strangers how you do it (capability). “We deliver state of the art dentistry using the very latest digital equipment.” Advertising – telling strangers what
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You can’t do it all by yourself. There’s too much to do nowadays. You have to delegate. Let’s just spend a moment thinking about that. Step 1 Take a sheet of paper. Draw a vertical line down the middle. Left hand column – title – ONLY ME – things that only you can do/must do/should do.
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Yet again, yesterday, examples of the need for patience in business building. Patience. A delightful conversation with a prospective new client who has been “following my stuff” for years, has embraced many of the ideas we have shared here and across other channels – and finally felt the need to connect with me personally and
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During a long conversation with a trusted friend I was asked two questions: What fascinates me the most? What makes people tick The application of technology in our daily lives The Business of Dentistry Creating content that helps people to evolve How social media is changing the way we live Learning to be a better
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A great question was posed in a recent Seth Godin blog post: does your client see you as a temporary cost or as a crucial partner? Switch the word client for patient and the same rationale applies. A temporary cost is the chap who comes to fix the plumbing, a cab driver, the lady you
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