What you can and cannot train your team to do

Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you want them to master and I’ll show up – or I’ll refer you to a master-trainer in any areas I don’t cover. (I train people to become
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Starting again (knowing what you know now)

Whether it’s a failed business, marriage, exam or physical challenge – the reality is that something is going to go wrong at some time. Imagining that your success is linear and permanent is fantasy. So here’s one key lesson I’ve learned about finding yourself back at square one. Don’t reinvent the systems, performance and behaviours
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Who is going to spin the plates while you do the dentistry?

Every year that goes by there is more to do. There are more plates to spin and it’s getting harder to run up and down the row of plates and keep them spinning. Just when you think you’ve got things under control at one end, you look down the row and there is a plate,
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TRBO SEASON #002 EPISODE #017 – AN INTERVIEW WITH DR. MANISH CHITNIS

When Dr. Manish Chitnis qualified as a dentist in Mumbai, India, little did he know that some years later he would be managing two successful UK clinics, one acquisition providing primarily NHS dentistry and the other a private squat in a nearby town providing high end dentistry that has gone from zero to hero in
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Back to work after the holiday weekend

For once, that was a Bank Holiday weekend mostly devoted to rest and play. That’s unusual for any freelancer; my normal default is to spend at least half of the Monday in catch up mode. Admittedly I did spend my usual Sunday morning working on personal finances and just had to scratch an itch and
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I think my iPhone is listening to me?

The final straw was yesterday morning – I need to explain. I’ve been thinking for some time that my iPhone X was listening to my conversations and using that “data” to prompt advertisers. Notably Amazon – I’m a Prime member and use that membership a lot. There seems to have been a growing correlation between
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Does your marketing have REACH and SHELF-LIFE?

There are two essential questions that you must ask about any marketing collateral created by your team: does it have REACH? does it have SHELF-LIFE? REACH – how many people can potentially see this? Although it’s a good idea, a business card passed to a patient is likely to have very limited reach – from
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UE – developing the user experience in your business

The Australia Diary was fun to write and I’m very grateful for the numerous emails and messages I’ve had from those who enjoyed following my adventures – thank you. Back to normal life now – I took a day off blogging yesterday as my Bunker Day was all about getting my head back in the
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