First day back at work after our mid-November break at the beautiful Rosie’s Barn in Butterwick, Cumbria (by the way – if you want a superb location for two people to get off the grid – this is it). This post will be brief as I have a lot of catch up to get to
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There’s a need for the recognition of a new role in dental practice – the EOTC – End of Treatment Co-ordinator. I’ve said much about the End of Treatment Protocol, the MRCREST list and the MRCREST SCORECARD in this blog. The requisite sales aids are freely available from the resources section of my web site
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I was talking to a Principal the other day who admitted that she had been too busy to update the practice financial analysis reports previously (and painstakingly) shared with her. “We are doing really well at the moment and the appointment books are full, so all the accounts, spreadsheets and KPIs have taken a bit
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I’m sorry if you’re not an Apple user but stick with me because what I have to say is relevant even if you use those less fashionable devices (and if you are in business). I’m noticing that Apple’s latest operating system, Mojave, is eating up my RAM. I’m seeing more beachballs than previously as well
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The blog is back – thank you for your patience as we have switched hosting for the web site in the last week. Having said that, I think the person who has missed the blog the most is me, as it has interrupted my normal morning ritual and I’ve really missed it. My weekend was
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The photograph you are looking at is the 1944 desk diary used by ElizabethNorman to record her daily “to do” lists. Elizabeth worked in the “Future Operations Planning” department of Churchill’s War Rooms from 1942 to 1944. The entry we are looking at is from “D-Day” – 6th June 1944 – the Allies were invading
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There’s an important difference between urgency and impact: Urgency – I need to work more clinical hours so that we can see patients before Xmas; Impact – I need to recruit more clinicians so that we can see more patients in less waiting time. Urgency – our practice manager will have to spend the day
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After yesterday’s newsletter and social media posts, I want to thank the two practices who signed up for the Bridge2Aid Unity Partnership Christmas Challenge – yesterday we began the journey of delivering emergency pain relief to 20,000 new patients in Tanzania (and they both qualified for three months free business coaching in 2019). Just in
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It’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester yesterday. I posted on Facebook last night but decided to repeat here this morning – so that you don’t miss an excellent web site and an innovative process for patient
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A writer — and, I believe, generally all persons — must think that whatever happens to him or her is a resource. All things have been given to us for a purpose, and an artist must feel this more intensely. All that happens to us, including our humiliations, our misfortunes, our embarrassments, all is given
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