For many of us today will be the last working day of the year. Perhaps you are even looking forward to a lunchtime finish. Some will be back for a few days next week but psychologically today is “last day of term” and we are all about to wind down for the festive season –
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Chris Brindley MBE started his career in banking and eventually became the Managing Director of the North of England for Natwest Bank. After a long and illustrious career with the bank he went on to work with British Gas and subsequently became Managing Director of Metro Bank. He has won many customer service and leadership
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And if you would like a no-obligation conversation over the Christmas and New Year break or early in January – just email coachbarrow@me.com You can decide NOW to make 2019 a year of growth and development.
What’s actually going on in your practice when it comes to internal marketing and new patient conversion? Here’s what your internal marketing team should be targeting and counting at the end of every week, month, quarter, year: Social media engagement Web site unique visits, bounce rate and most popular pages Followers and friends (notably Facebook,
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Monday morning and for many of us the last full working week of the year. Over the last month, in almost all of the weekly tracker reports I have received from Practice Managers, Marketing Managers and TCOs, I read that they are up to the eyeballs in work, attempting to get everything done before the
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An interesting conversation this week with a 57-year old dentist who is opening a new private squat in his post code, having sold an existing business on the termination of a previous business partnership. My first question was “why?” and he quickly responded that dentistry was his vocation, not his job, and that given he
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Behind all the negative press on data security, the social media platforms owned by Mark Zuckerberg continue their influence in our day to day communication with each other and engagement with the world around us. Facebook, Instagram and WhatsApp dominate social engagement, appealing to different demographics – many is the dental practice I’ve met whose
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Anoop Maini came to the UK with his parents in the early 1970s. His father – who worked for Sainsbury’s – worked every hour he could so that he could give Anoop a private education. Anoop soon discovered the importance of education, and after work experience in a Dental practice decided that dentistry was his
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Last July I attended the Stars of Dentistry conference and listened to an American dentist reveal to the London audience that 100 patients a day visited his clinic and that his team averaged 1 Google or Facebook review per day. His point – that a 99% “failure rate” was actually a success strategy because this
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Great clients bring out the best in themselves. Let me share with you an example from yesterday. I met with Neil Harris at HRS Dental Care for a “Q4” review of what has been an exceptional year of development. Having looked at this year’s performance, we then moved to 2019 and I was prompted to
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