The blog is back – thank you for your patience as we have switched hosting for the web site in the last week. Having said that, I think the person who has missed the blog the most is me, as it has interrupted my normal morning ritual and I’ve really missed it. My weekend was
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The photograph you are looking at is the 1944 desk diary used by ElizabethNorman to record her daily “to do” lists. Elizabeth worked in the “Future Operations Planning” department of Churchill’s War Rooms from 1942 to 1944. The entry we are looking at is from “D-Day” – 6th June 1944 – the Allies were invading
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There’s an important difference between urgency and impact: Urgency – I need to work more clinical hours so that we can see patients before Xmas; Impact – I need to recruit more clinicians so that we can see more patients in less waiting time. Urgency – our practice manager will have to spend the day
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After yesterday’s newsletter and social media posts, I want to thank the two practices who signed up for the Bridge2Aid Unity Partnership Christmas Challenge – yesterday we began the journey of delivering emergency pain relief to 20,000 new patients in Tanzania (and they both qualified for three months free business coaching in 2019). Just in
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It’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester yesterday. I posted on Facebook last night but decided to repeat here this morning – so that you don’t miss an excellent web site and an innovative process for patient
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A writer — and, I believe, generally all persons — must think that whatever happens to him or her is a resource. All things have been given to us for a purpose, and an artist must feel this more intensely. All that happens to us, including our humiliations, our misfortunes, our embarrassments, all is given
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The news from Dental Protection last week that 89% of dentists fear that their patients will sue them and that 64% are referring to other dentists as a result must sound like music to the ears of the specialist referral clinic. It’s not, however, the kind of information that is going to be of much
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I was approached during the BDIA Dental Showcase by no less than four individuals (in one day) who explained to me that they had funding in place and intended to “buy practices with a view to creating a micro-corporate that will be sold in 5 years.” The great thing about Showcase is that I can
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In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as those born in 1982 and approximately the 20 years thereafter.” In 2012, they affixed the end point as 2004. So my question is “are Millennials capable of delivering the clinical care, customer service and teamwork that are necessary
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Ashley and I were delighted to catch up recently with Gina Vega, Principal of Bishopsgate Dental Care. Here’s how Gina introduced herself in my Kindle e-book The Female Principal back in 2016: “When I was eight years old, back in Mexico, I decided that I wanted to be a dentist. Don’t ask me why I
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