More receptionists

Dreadful check-in experience at the Hilton Watford yesterday.
I hand over my Diamond VIP card, expecting a brass band and fireworks – what I get is a confused male receptionist punching buttons on a computer keyboard and telling me there is no reservation in my name.
Now I know the reservation was made weeks ago – when we booked the hotel for our workshop – but I also know that conference people don’t always talk to reception people – different tribe you see.
I’m a Diamond VIP member – I stay in gazillions of Hiltons – I have enough loyalty points to buy a bloody hotel.
When I stayed at the brand new Hilton London Bridge a few weeks ago – they took me up to the Executive Lounge in a private lift and sat me down to check me in – I felt like royalty.
Here in Watford, centre of the known world, I stand around in reception for half an hour (after a 3-hour drive), waiting for people behind closed doors to sort out their mess.
Eventually I get a smoking room – the only one left in the hotel and nowhere near my first choice.
I’ve been handed over to a female receptionist who “isn’t bovvered”.
I am beginning to hate this hotel – and I’ve been staying here for 10 years.
Maybe they spotted I’m a Manc and cannot forgive me for Man United turfing them out of the FA Cup on Saturday. Such that Watford will sink back into it’s ignominious “chav”-dom once more.
Last night a presentation with Dr. John Barry of Isoplan and Dr. Kenny Barr – dentist from Stranraer.
I’m so impressed with Kenny’s speaking skills – he is uber-professional and tells a great story of his own experiences on conversion.
It’s a late finish and today I have 55 people for workshop 2 – financial controls and team-building.
Then a drive to Cobham – I wonder what my check-in experience will be like there tonight?


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.