Special offer from Dental Focus: At Dental Focus, our clients’ Return on Investment (ROI) is measured using our 5 Key Performance Indicators (KPI). This is a confidential measurement of your website’s success, week-on-week, based on REALISED OUTCOMES: 1.            Your website enquiries 2.            Your website revenue 3.            Your website thoughts This is NOT about jargon, rankings,
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One of the privileges of the travelling lifestyle (and the huge virtual community) is that I get to spot trends. Here’s the latest trend, articulated by two clients this morning which echoing the sentiments of many others: “How can I better time manage myself? I think a lot of my frustration comes from doing too
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Economic recession, lack of leadership from dental trade associations and professional bodies, HTM 01-05, CQC bureaucracy, registration of healthcare professionals, volcanic ash, excessive Bank Holidays, staff pregnancies, gappy books, the NHS pilots, unprofitable associates, stroppy hygienists, therapists who are too slow at fillings, staff who don’t want anything to change, direct access for hygienists and
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Last week I walked into the Thorpe Park Hotel in Leeds for the first time in about 2 years. Previously, this was the venue for my Dental Business School workshops from 1998 to around 2006. As I approached the front desk, Louise walked out of her office and said: “Good evening Mr Barrow – its
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Dental practice owners love to complain to me about their associates: •           doesn’t show up on time •           leaves early •           ambles along at a steady pace •           no attachment to the brand •           no connection with the team •           patients are patients and not people •           fails to recognise obvious opportunities to up-sell treatment
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James Goolnik We are trying to put an adjournment in parliament and are lobbying Department for Business, Innovation and Skills (BIS) but these things take time. In the meantime my advice and what I have put in place: 1.ALL whitening treatments need a consultation first and are part of a COURSE of dental treatment. 2.
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You cannot run your business in your lunch hour or between patients. You cannot run your business in the evenings over a glass of Merlot. You should not run your business at weekends. Build a team. Hire consultants. Work with  a coach. The job is getting bigger than you – and unless you take action, you
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Those of you who follow me on Facebook will know that I was dining out with Nikki and Liv from Pure Dental (Cornwall) on a few weeks ago, prior to our London Mastermind Group meeting (MMG). There on the next table sat a face that I couldn’t place (its my age) – I leaned over
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Can I suggest the following response to any patients who mention this evening’s programme. Perhaps a poster at reception tomorrow morning? Don’t leave your Front Desk team to deal with it themselves. “There are over 24,000 dentists working in the UK profession in over 10,000 practices. Last night’s programme featured less than 6 practices and
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A sage once said: “the difference between doing something and not doing something is doing it”   Last week I enjoyed a late tipple with Marcus and Louise Spry from Fresh Dental Care in Maidstone.   10 years ago they weren’t enjoying their mixed practice – so they did something about it and converted to
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