I had an interesting conversation over lunch yesterday with a lady whose career began in India, working for various hotel groups. She mentioned that her background was in the “hospitality” sector and that really made me pause for thought. We throw the term “customer service” around all the time – requesting improvements from our dental
Read More

Part of my job is to spot trends. Sometimes to deliver tough love. Like the dentist who sent me (overnight) the design for his new website – and it’s crap. I have to tell the truth. So here’s my report this week. I’m getting emails and phone calls from all over the place to say…….
Read More

Last night I fell into bed at midnight with a wee dram of Ardbeg Corryvreckan, courtesy of the MacEachens. Sometime during the night my iPhone pinged as I’d forgotten to turn off the wifi. What I thought I did was turn off the wifi. What I actually did was turn off my 05:00 alarm. Sometimes
Read More

Yesterday was a red letter day – even for me. I’m privileged to lead a life that many would find exhausting (including me!) and it certainly takes its toll in the body, mind and spirit department. But let me share with you if you will: Breakfast at the amazing Four Seasons Hotel on Park Lane
Read More

I was recently asked the following question: how do we work out the operating costs per surgery per day? My answer The calculation is: assume the practice is open and staffed but there are no fee-earners and no patients costs DO NOT include lab and materials or associate/hygiene wages because no patients turned up but
Read More

It’s not every Principal of a dental practice that would take his/her entire team to Barcelona for the weekend as a “thank you” for a year of hard work. Especially in the current climate. So hats off to my mate Tim Thackrah and the the team at Elmsleigh House Dental Clinic in Farnham, Surrey. We
Read More

I visited a local art gallery on Saturday morning to get some photos framed.   Whilst waiting, it was good to chat the owner who has been there for over 25 years. “How’s business?” I asked. “Its strange”, he replied, “I can’t sell any limited edition prints for £200 each but I’ve sold over £20,000
Read More

It’s a Sunday afternoon and a car pulls into the customer car park at the main Porsche dealer in Wilmslow, Cheshire. It’s a beautiful building. The car is a Black BMW M3 with a 57 plate – looks in good condition. Out steps a man in his late 50’s (although he looks much younger) dressed
Read More

I love it when a new site appears, all shiny, new and tablet/smartphone compatible. Here’s the latest from Alex Jones and the team at PDC Dental, complete with construction by Dental Focus and video by JSP Media Group. www.pdcdental.co.uk

This is the response to our plans for PrivateVT. “This correspondence is now closed” Really? From: Chris Franklin c.franklin@sheffield.ac.uk Date: Thu, Sep 29, 2011 at 9:42 AM Subject: Re: unsuccessful FD1 candidates To: Andy Lane andylanebds@gmail.com Cc: Nicholas Taylor <n.taylor@nwpgmd.nhs.uk Dear Andy With the greatest respect it is not your responsibility to advise or provide
Read More