Prediction: 2015 will be the biggest year on record for the sale of independent practices to corporates. A few simple reasons: 1. Too many independent practice owners have had enough of 3-letter acronyms. FTP, ARF, GDC, UDA, DOH, HTM etc. 2. Equally, they have had enough of troublesome relationships with staff, associates, business partners, suppliers
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You: “I’d like to speak to the manager please” Receptionist: “Certainly sir, can I tell him what it’s about?” You: “Yes, I’m bringing my Aston Martin back and I’d like a full refund please.” A few minutes later……. Manager: “Sir, what exactly is the problem?” You: “I’ll tell you what the problem is. You told
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“Full fathom five thy father lies, Of his bones are coral made, Those are pearls that were his eyes, Nothing of him that doth fade, But doth suffer a sea-change, into something rich and strange, Sea-nymphs hourly ring his knell, Ding-dong. Hark! now I hear them, ding-dong, bell.” Thus sings Ariel to Ferdinand (a prince
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When someone has had a really bad experience, personal or business, our natural inclination is to help, usually by offering some worldly wisdom such as: If anyone can get it all back, you can (the advice my father gave to me when I lost a business in 1993) The darkest hour is just before the
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It used to be that your website was an online patient information leaflet. Then it became an online shop window. Recently, websites have become like movie trailers, introducing a potential audience to the “best bits” and inviting them to see the full feature-length event. In 2015, your website will be a collection of links to
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One of my projects over the Christmas and New Year break was to create my MOAS for 2015. MOAS? Mother of all Spreadsheets – a name christened back in the 90s and the heyday of The Dental Business School, when clients asked me how I organised my own personal finances. Every year since 1996, there
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There have been mixed responses to Monty the Penguin (the John Lewis Christmas advert) [youtube=https://www.youtube.com/watch?v=iccscUFY860] – 19,000,000 views and counting and the WW1 football match (the Sainsbury’s Christmas advert) [youtube=https://www.youtube.com/watch?v=NWF2JBb1bvM] – 14,000,000 views and counting (Videos have been added for our non-British readers and anybody in Britain who has been living in a cave.) Whether
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1970: I join Friends Provident & Century Group in Manchester as a 16-year old school leaver. They introduce me to the ladies in the typing pool (why was it called a pool?). On my desk I have a dictation machine the size of a video player. I dictate letters into a huge hand-held microphone and
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We are at war. With what seems like every retail organisation in the world, who want us to buy something off them because CHRISTMAS IS COMING. Everyone I speak with – clients, their team members, taxi drivers, fellow passengers on the rail – seems as sick of it as I am. Since when did Christmas
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You know you have made a difference when your name becomes a brand: Clinical brand names I’ve been on Tipton I’m doing Dawson I want to go to Pankey I’ve studied at The Eastman Training, Consultancy and Coaching brand names I’ve invited Laura to take a look We brought Tracy in Have you had Sheila
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