When my kids were little (a.k.a. the 90’s) we would frequently take the last 2 weeks of August as a family holiday, so that the first Monday in September would be the “back to work” day. I well remember how often that Sunday night’s sleep would be broken by a mind active with anticipation and
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The Smile Spa in Stockton on Tees was sold to Portman Dental Care about 3 years ago and founders Simon and Sue Andrews delivered their last days of dentistry in January this year. I’m still completing a coaching assignment with the management team, advising on their marketing activity and attempting the delicate balance between the
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I had intended to start today’s post by posing the question: “What is it that makes someone want to run their own business?” Then, thinking about the answer (or, at least, my answer – which I’ll share with you in a moment) I decided to approach this from an entirely different and yet topical perspective.
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I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the regulars is along the lines of: “I’m unhappy with another individual’s performance and/or behaviour and I need to talk to them about it – but I don’t want it to get
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I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but interesting change in their customer journey during my flights to and from Australia. On boarding the aircraft, before the offer of a complimentary drink and hot towel, the presiding steward or
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. Every business dreads a bad online review – the disgruntled patient, the unhappy
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So we left the Shangri-La hotel in Sydney, Australia on Friday evening, having recovered Lawrence Neville’s car from valet parking despite the best efforts of the concierge to make our customer service experience as indifferent as possible. We weren’t on his list. The following morning I found myself joyfully walking at a brisk pace back
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Life continues to provide endless metaphors for this blog and just when I was wondering what I could share with you from Down Under, the Shangri-La Hotel provided. That was the location for our 2-day workshop presented in collaboration with Dental Events Australia – and before I start I am going to confirm that our
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“I think you are talented and passionate Isabella. More than you think and less than you expect. But there are a lot of people with talent and passion, and many of them never get anywhere. This is only the first step for achieving anything in life. Natural talent is like an athlete’s strength. You can
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Here’s a trend from the first two of this week’s Extreme Business Workshops (London and Manchester). The number of new non-clinical team members (Business Development Managers, Marketing Managers and TCOs) who are arriving from a background in retail management. Because so many of the UK’s high-street retail stores are struggling in the face of competition
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