Here’s a trend from the first two of this week’s Extreme Business Workshops (London and Manchester). The number of new non-clinical team members (Business Development Managers, Marketing Managers and TCOs) who are arriving from a background in retail management. Because so many of the UK’s high-street retail stores are struggling in the face of competition
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Today Edinburgh in the morning, Glasgow in the afternoon and home late tonight. Tomorrow a Bunker Day and, as well as some client calls, a huge effort to clear my task list before close of play. This weekend we reach the half-way point in the calendar year. I’m off to Greece early Saturday for our
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I cast my mind back to 1998 – I am 12 months into dental business coaching and accepting every speaking invitation that comes in, no matter how far away or obscure, to build my visibility and community (hmmm… maybe not much has changed). Imagine, if you will, an evening at Stockport Town Hall, presenting to
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DIY – “I’ll do it myself – it’s quicker and easier”; Command & Control – “we are doing it my way or the highway – and I want to see everything before it goes out.” Delegate & Mentor – “let me show you how to do this, then guide you as you master it. Then
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. Chris and I have been friends for approximately 25 years and recently, whilst
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I’ve had the pleasure of introducing The Marshmallow Challenge to a couple of dental teams in the last few working days – in Helens Bay, Northern Ireland on Friday and again in Solihull, West Midlands yesterday. It is a great ice-breaker and also filled with useful metaphors for teamwork, collaboration and lateral thinking (it also
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Last week I wrote about the growing importance of reviews in the new patient research process – in summary, more patients are now reading your reviews before they contact you. Getting patients to write reviews remains a challenge and I remind you of Dr. Robert Richter, who spoke at last year’s “Stars of Dentistry” conference
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Preamble (well, actually, ramble) I spend a lot of my time nowadays advising clients on their exit strategy: when is the best time to sell? how soon before I want to sell do I need to start preparing the practice and educating myself? what will my business be worth? what will likely be my exit
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When you are recruiting team members, hiring suppliers or considering a business partnership, think about these characteristics: DRIVEN – they have a point to prove, a quest; LEADER – they know how to create environments in which people around them become self-motivated; COMMUNICATOR – they are articulate; GET STUFF DONE – they just do. Apply
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Here’s a list of reasons why you could give up, throw the towel in, sell up and go: The threat of litigation; The burden of compliance; The meddling of Government; The squeeze by insurance companies: The scarcity of good clinicians and team members; The irritation and dilution of competition; The behaviours of your most troublesome
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