Spotting a trend – a new cohort of potential team members emerging

Here’s a trend from the first two of this week’s Extreme Business Workshops (London and Manchester).

The number of new non-clinical team members (Business Development Managers, Marketing Managers and TCOs) who are arriving from a background in retail management.

Because so many of the UK’s high-street retail stores are struggling in the face of competition from retail parks and online shopping (think House of Fraser) good people are either being terminated or seeking their future elsewhere.

Often educated to degree standard but perhaps more importantly, with deep experience of the qualities required to run a successful customer-facing operation and with a “can do” attitude.

I wonder how many people like that are looking for opportunity – and how many are the family, friends and colleagues of your existing patients or team?


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.