I’ve enjoyed 2 glorious days working at or around my desk in Falmouth – a welcome change from constant travel. As well as responding to the never-ending round of emails and phone calls, its been a chance to respond to the 41 (this morning) enquiries from principals interested in the IDH Private proposition – and
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Idea 1 – The “Free Prize Draw” Book a stand at a trade fair, wedding fayre (why do they spell it that way?) or any other public event. Take along some basic information on cosmetic dentistry – tooth whitening, smile makeovers, invisible adult ortho. Make friends with a local supplier of electronics. Put a very
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The well-informed phone call on Friday afternoon, to tell me that ADP were no longer buying practices (because they were funded by Kaupthing Bank) has yet to be verified by the dental press, although I have had one email from a dentist this morning indicating the same news. If accurate, I suspect the effect on
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As you may imagine, I’m in conversation with many practices at the moment – a vertical learning curve on practice valuations and on “what to look for”. This morning I wanted to share some trends I’m noticing that might be of interest. Trend 1 – size clusters: Cluster 1 – the “one-man band” – a
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Go to the web site here and download the free PDF on branding – its fun to read (especially for oldies) and informative.

I’m impressed with what Dr. Alex Jones has done, an innovative service in West Yorkshire, offering implants under GA. To take a look at the web site click here. Smart thinking – identifying a niche in the market – and doing something about it! Bet you this market is recession proof.

My morning coffee in Exeter Services was served by Ivana. She achieved what I thought was the impossible. She served me a cappucino with chocolate sprinkle without making eye contact at any time during the transaction. Remarkable. I walked over to the manager and asked permission to give some direct feedback. He agreed that she
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Down in London’s Docklands area this morning and shortly to have breakfast with Ashley Latter before we wander over to the Exel Centre and attend the show. The hotel is functional and nice – but being next to the runway at City airport was an unusual alarm call this morning. Exhibitors in the hotel bar
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I’ve been a scribbler of sorts since my first personal and private journalling back in 1978, when as an administrative assistant in the pension office of a Blackburn IFA’s office, I used to write in the evenings about the events of the day – goodness knows where those handwritten notes are nowadays. In the 1980’s
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As I sat and listened to two principals and one business manager describe how the “busy-ness” of the last 3 months had overwhelmed them into not communicating, I was reminded of the power of conversation. And also of what happens when people stop communicating with each other with respect, appreciation, authenticity, congruency and empathy. Three
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