Human Capital

As I sat and listened to two principals and one business manager describe how the “busy-ness” of the last 3 months had overwhelmed them into not communicating, I was reminded of the power of conversation.
And also of what happens when people stop communicating with each other with respect, appreciation, authenticity, congruency and empathy.
Three months ago I was privileged to attend a planning meeting in which a vision was established for the next 3 years, a plan for the next 12 months and goals for the next 90 days.
Standard stuff – and this is a world-class business.
What I didn’t expect at yesterday’s review was that the business would be “on plan” but that the senior management team would have experienced a serious deterioration in their professional relationships.
The elephant in the room was palpable and rather smelly.

  1. these are highly intelligent and articulate people;
  2. they trust each other implicitly and
  3. they have worked together for many years and
  4. I was there! To facilitate and encourage.
And so we were able to craft a declaration of feelings, a solution and a closure of this period.
I don’t know how many times a week I find myself saying:
All problems exist in the absence of a good conversation
But here we were again.
The biggest asset you have in your business is PEOPLE.
They are not an overhead on the P&L, they are an asset on the balance sheet.
And if you treat people- all of your people (including your partners) with respect and courtesy – then they will swim the Channel for you.
If you constantly grumble, punish or exclude – they will either sabotage or bugger off.
Its not rocket science – and its not about systems – its about everyone being a leader and everyone wanting to be lead.
Believe in people.

Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.