The first manifestation of recession in a general dental practice can be a gappy book for the hygienist. In fact a dentist emailed me overnight to ask “what should I do?” The solution to getting a hygienists book full is always the same around the country: 1. get the patients on a membership scheme, so
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What follows is 16 minutes and 23 seconds of pure, unadulterated, cheesy pleasure. A movie sent to me by my friend Joerg Weisner and all about the power of a smile. Settle back with a cuppa sometime and watch:

Just to answer any further questions about Tengu – here he is in action.

Thanks to Simon Reilly in Vancouver Island for pointing me to an excellent article on the why and how of the current obsession with bad news. Click here and enjoy – its a 3 minute read.

I took my car to be washed at lunchtime by the lads at a local garage who are happy to earn the same as it would cost me to jet wash it myself. Whilst waiting in the garage reception I watched Sky News for 5 minutes. Long enough to top up my misery as I
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The E-Myth Academy I can take or leave Michael Gerber – not my cup of tea at all – but you have to give credit to the team who have created their web site. It just ticks every box there is in terms of usefulness and attractiveness. I’m sat here deep in admiration (and a
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Since reading Seth Godin’s excellent book “Tribes” and also Peter Block’s book “Community” I have observed with increasing fascination the way in which groups communicate and individuals evolve most effectively. There seems to be a common denominator emerging – a phenomenon that I will describe in very poor English as “quarterly-ness”. The Dental Business School
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Sunday and the last day of the Christmas and New Year holiday – back to work tomorrow and that means the alarm clock will be going off early again. Its been a very good couple of weeks, apart from a bizarre New Year’s Eve that involved a dying cat, a badly swollen ankle (mine) and
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Yesterday I took my youngest daughter Ellie over to Liverpool to see the Ancient Egyptian collection at the World Museum. Before I get to that and, as an aside, I was astonished at the miles of cars queueing on the M60 to get into Manchester’s Trafford Centre Mall – I have never seen traffic as
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Commiserations to Aer Lingus for having systems that get in the way of good business. Its 27th December and I am driving from Falmouth to Manchester with Annie. I’m about to visit with my kids and Annie is due to board a flight to Dublin and spend a few days with her best friend, who
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