I took my car to be washed at lunchtime by the lads at a local garage who are happy to earn the same as it would cost me to jet wash it myself. Whilst waiting in the garage reception I watched Sky News for 5 minutes. Long enough to top up my misery as I
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The E-Myth Academy I can take or leave Michael Gerber – not my cup of tea at all – but you have to give credit to the team who have created their web site. It just ticks every box there is in terms of usefulness and attractiveness. I’m sat here deep in admiration (and a
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Since reading Seth Godin’s excellent book “Tribes” and also Peter Block’s book “Community” I have observed with increasing fascination the way in which groups communicate and individuals evolve most effectively. There seems to be a common denominator emerging – a phenomenon that I will describe in very poor English as “quarterly-ness”. The Dental Business School
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Sunday and the last day of the Christmas and New Year holiday – back to work tomorrow and that means the alarm clock will be going off early again. Its been a very good couple of weeks, apart from a bizarre New Year’s Eve that involved a dying cat, a badly swollen ankle (mine) and
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Yesterday I took my youngest daughter Ellie over to Liverpool to see the Ancient Egyptian collection at the World Museum. Before I get to that and, as an aside, I was astonished at the miles of cars queueing on the M60 to get into Manchester’s Trafford Centre Mall – I have never seen traffic as
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Commiserations to Aer Lingus for having systems that get in the way of good business. Its 27th December and I am driving from Falmouth to Manchester with Annie. I’m about to visit with my kids and Annie is due to board a flight to Dublin and spend a few days with her best friend, who
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Its 12:30 pm on Christmas Eve and my last professional task of 2008 is to thank you for following this blog. In 2009 I intend to continue with reflections on life – its successes and failures and the vulnerability of the human condition. I will probably ramble on about customer service as well! My wish
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Send every single adult patient a Happy New Year card to arrive on Monday 5th January 2009. Make an irresistible, time-limited offer: free tooth whitening for life if you become a member of our plan before 31st January; two for one tooth whitening – BOGOF for you and a friend; free hygiene visits for one
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The latest revelations around financial fraud in Wall Street seem to have sent a final shudder through the corpse of the financial markets. Its difficult to imagine how one can have confidence in the financial regulators who are supposed to watch over our pension funds and investments, when the story of mismanagement around “Bernie” and
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Friday morning in a cold a frosty Yorkshire and my last day of a week of travel to Bolton, Stoke, Manchester, Leeds, Newcastle, Wetherby and Leeds (again) before I drive back to Cornwall tonight. It will be a long drive home and a late finish but I’ll be smiling inside after a fascinating series of
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