…..to screw up on customer service. I wake at 3.30am and drive to Newquay Airport to catch the 6:30 to Manchester via Bristol. For once, Air South West make both flights and deliver a passable experience. Arriving in Manchester, I walk over to the Radisson SAS – you know, that hotel where all the staff
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Sunday morning I enjoyed the beautiful Cornish sunshine and read with interest the latest issue of Evo magazine. As a committed petrol-head, I’m rather bored with the lad-ish approach of Top Gear and prefer the intelligent journalism that Evo encourages. Of special mention was the review of the Geneva Motor Show and the comments from
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I’m amazed to be able to blog direct into WordPress from my iPhone on the go. I’d like to win the lottery tonight and spend the rest of my life speaking, coaching and writing about the use of technology to build small business. Sun is shining so best get outdoors.

Just launched in the USA – it’s only a matter of time before we are all making video calls to each other free of charge. Say 3 years? I wouldn’t want shares in phone companies! Unless they can sell monthly subscriptions for broadband access. Maybe within 3 years we will be reminding patients of their
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Enjoyed listening to Tony Benn on Radio 4 yesterday, talking about the book published (today) of great political speeches from Hansard. He described Members of Parliament as being “signposts or weathercocks”. The signposts take a view, based on their convictions and hold that view unerringly throughout their political lives, unless persuaded otherwise by events or
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Here’s a link to a Sheffield Telegraph article on how S10 Dental are bringing other small businesses in their area together. Another example of the sterling work done by practice manager Julie Webster. Now, more then ever, you MUST engage with other entreprenuers in your location. An added-value alliance – you converse with each partners
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Friday evening and a 4-hour wait for my flight from Edinburgh to Exeter and then a late drive home to Falmouth. A chance to reflect on an inspirational trip north of the Border and some new friends. Wednesday was a delight – to meet with Willie and Xandra Maceachan and the team at the newly
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How rare is it to see a principal or a team who are proud of their brand? I want to see and hear the following: Proud – of the brand that has been created Precious – about any feedback Passionate – about making the brand visible I mentioned, in last week’s ezine, the new web
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Here’s a question from Harry Singh at Aesthetics in Hatfield: Hi Chris, We have a pub across from T-Mobile. A lot of the corporates go their for lunch. We are trying to promote ourselves to these lunch time customers, however since it is a chain of pubs, they do not allow any companies to advertise,
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A thank you to Kimberly Black for bringing to my attention Instapaper – a ridiculously simple web page that allows you to add a bookmark to your menu where you can store web pages for “reading later”. Click here