One of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with this?” In this context, Person A can be a team member, a patient, a supplier, the Boss(!) – in fact, anybody who is making your life more difficult because of
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This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service in a 21st Century environment.” Ian Gordon tells me that sign-ups have been good and, although one can never predict, it may be a full room later today. Many of my clients
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Writing under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of the twentieth century. The images and captions to Fougasse’s eight World War II propaganda posters ‘Careless Talk Costs Lives’ were part of the anti-rumour/gossip campaign orchestrated by the Ministry of Information.
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Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you want them to master and I’ll show up – or I’ll refer you to a master-trainer in any areas I don’t cover. (I train people to become
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My weekly Bunker Day was switched to Tuesday this week, to accommodate Monday’s London workshop. Here’s a record of just one day’s conversations: with a Millennial married dental couple who want to buy a parent’s long-established practice; with a Practice Manager who wants to set up her own freelance compliance and consultancy business; with a
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Those are the terms that appear to be on offer as Mydentist head-hunt your associates. Back in 2008, when I was Director of Private Sector Development for IDH, they were actively buying practices and recruiting dentists from the EU. Now they are selling/closing practices and inducing dentists from the UK with terms that any of
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When presenting a treatment plan, begin with: The best way I can help you is…….
I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. It’s that time again – time to plan 2019 – and if that
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Extreme Business 2018 London workshop done and my 47 delegates are sent home with spreadsheets, handouts and their heads buzzing with numbers. I invested quite some time at the start of the day in asking for feedback on Q1 of 2018 – always a chance to feel the pulse of the client base and get
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Today, at The Extreme Business 2018 London workshop – we cover The Money Sessions. Here’s the agenda: Workshop 2 – The Money Sessions 08:30 Arrival and coffee 09:00 Welcome and introductions for the day • Review of the last quarter o What were your most significant accomplishments? o What were the mains things you
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