Chatting with one of my oldest friends yesterday, Alan Rae, a Glaswegian now living in the USA and running a fascinating business called Sportolutions, providing e-commerce solutions for leading sports clubs across three continents. To quote their own web site: Cloud based solutions enabling sports teams and venues to connect with, engage and create new revenue
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I arrived at the Crowne Plaza in Reading at 19:00 on Wednesday evening. Out came my IGH Rewards Card and I said “I’d like to check in please.” The Front Desk Manager took my card and asked me if I had stayed at this location before? On discovering that this was my first overnight here,
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I’ve been using the same agenda for client meetings (as modernised) for over 20 years in dentistry. This is one of the most important bits of paper in my business coaching life. The prompt for including this is that I updated the agenda this week to include important new subjects for discussion: Lifecycle Marketing review
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You know I try and make a point of chatting with cab drivers. Yesterday’s pick up from Harley Street to Paddington (it was pouring down – OK?) had to turn up his hearing aid to answer my questions. It turns out he has been driving a London black cab for 49 years this year. I
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I need your help today to make a decision. I’m considering running a 3-month super-fast and dynamic personal and business coaching programme from 1st October to 24th December 2015. 12 weeks 12 weeks to get ready to create a flying start to 2016. 12 exclusive one-hour recorded webinars from The Bunker on the subject of
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A thought-provoking conversation with my business partner Tim Caudrelier yesterday. Prompted by the question: “If we were starting this project again, knowing what we know now, would we do things differently?” The answer was “yes” – because that’s what the answer always will be. Getting things right first time is a myth. We adopt, measure
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Split your dental team(s) as follows: Dentists Hygienists and Therapists Nurses Receptionists Treatment Co-ordinators Management and administration Separate them, give them magic whiteboard and marker pens. Exercise 1 Ask them to rate the practice(s) at the moment. Marks out of 10 for each of the four quadrants above. Exercise 2 Ask them to write a
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Yesterday I spoke about The Clean Sweep. Today I share with you the single most profound coaching exercise you will ever undertake. We tolerate the following: THINGS – that don’t work properly SITUATIONS – with which we are uncomfortable RELATIONSHIPS – that make us unhappy So the exercise is to write down a list of
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A long time ago in a galaxy far away (well OK, the 90’s) I trained as a lifecoach with Coach University, founded by the personal drive and genius of the late, lamented Thomas Leonard. The inspiration for that training was me working as a client with a life coach and realising that she (Marlene Panet-Raymond)
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In conversation with a client on the subject of his Practice Manager (yes – it’s still a subject that is cropping up daily). “the thing I really like about her is that. although she doesn’t always get things done the way I want, she fights for the sake of the business all the time.” You
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