Split your dental team(s) as follows:
- Hygienists and Therapists
- Treatment Co-ordinators
- Management and administration
Separate them, give them magic whiteboard and marker pens.
Ask them to rate the practice(s) at the moment. Marks out of 10 for each of the four quadrants above.
Ask them to write a list of the roadblocks that stop the score for that quadrant being 8/10 (your target is four 8’s).
Ask them to write a list of the solutions that can be implemented in the next 90 days to move the quadrant scores towards four 8’s.
Exercise 4 (this is the scary one)
Compare the answers to all three exercises between the groups – and think about why their perceptions can be so different.
Create an action plan for the next 90 days and agree the dates of review meetings.
Repeat every 90 days.