There is growing evidence that 2016 will be the year that the UK will evolve beyond Digital Marketing, Digital Smile Design and Digital Practice Management into the fully-integrated Digital Dental Practice. A future in which every item of equipment in your practice communicates with every other item, in which every step of the patient journey,
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The fact that I joined my friend Gary Chapman from Portman Healthcare for our annual Christmas dinner last night (at the delightful Hawksmoor in Seven Dials) is an indication of just how busy both of our calendars are right now – a happy dilemma. I’m perversely grateful to Gary – for successfully acquiring a number
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Do Not Disturb We hang the sign on our hotel room door when we want to be left alone. How often do we hang that sign outside the door to our everyday lives? We use Google Calendars to keep track of where the client-facing team are on the planet. Individually we have our calendar preferences
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The subject of staff bonuses can cause huge problems if not handled properly. Over the years various commentators have suggested a variety of scientific formulas that are intended to reward performance over and above normal expectations in a way that is fair to all. It can be a challenge, either if one individual doesn’t agree
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It seems that hardly a week goes by without someone emailing me with a request to comment on a proposed new web site. Most of my feedback will be on the home page of the site where, according to Google, you have mere seconds to capture the interest of a potential new patient, whether they
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I’m working with a number of clients who are growing micro-corporates using the hub and spoke acquisition method. The first challenge is to identify a potential vendor and negotiate a realistic price in the face of competition from over-optimistic valuers, hungry corporates and heartless predators. Assuming you the purchaser are successful in beating those competitors,
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I shared on Facebook last week my delightful check-in experience at The Hilton East Midlands, after a long day of disrupted travel and cancelled meetings. Staggering through the door after 2 planes, a bus, a train, a taxi and a 16-hour shift, I was welcomed by Alice. Alice lit up my day in a way that
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I was reminded in conversation yesterday of a belief developed with my friend and business partner Dr. Tim Thackrah back in the late 90’s (and just as relevant today). As the owner of a dental practice, you wear Four Hats, for each of which you are entitled to remuneration: As a Clinician – you are entitled
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This week I am sharing with you a template that has evolved over 15 years and has probably caused more controversy than any other. The Associate Profitability Calculator. Associate Profitability It takes some explaining and getting used to. The most frequently asked question is “what do you mean by predictable annual overheads?” By that, we
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On Saturday I was privileged to be one of the presenters at the Bridge2Aid Speaker Training Day – a group of over 25 volunteers who gave up their weekend for some formal instruction on how to represent the B2A community on trade stands, at networking events and in-practice talks. We had huge fun, lots of
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