As I sat and listened to two principals and one business manager describe how the “busy-ness” of the last 3 months had overwhelmed them into not communicating, I was reminded of the power of conversation. And also of what happens when people stop communicating with each other with respect, appreciation, authenticity, congruency and empathy. Three
Read More
Have you ever noticed how there never seems to be enough of the three resources? In just one week I’ll be ending 22 years of self-employment and have been reflecting on my time as a soloprenuer. There has never been a moment during those 8,000-odd days that I haven’t bemoaned the fact that: I never
Read More
I have no doubt that the forums, study clubs and newsletters will be gloating over the news that Virgin have decided to slow down their advance into the provision of NHS healthcare and, thus, private dentistry. There I have been – for the last 6 months, standing up at meetings and using Virgin as an
Read More
I arrived back in Falmouth last night after 4 days “on the road” and had a few drinks and a wind down last night at my “local” after an enormously successful week. Saturday morning I’m sat at my desk (6.30am) looking at 65 emails in my “in box”, follow up from this week’s meetings, an
Read More
The Charlotte Street Hotel in London’s West End is beautifully presented and has a reputation for world-class customer service. I arrive there (yesterday) for breakfast at 7.30 am – two of us (I cannot tell you who I my guest was – I would have to kill you). The place is empty – I mean
Read More
My previous post sets the scene. My spies tell me that there was an interesting thread on GDP-UK yesterday which included some speculation as to whether Hurricane Lehman would affect the ability of IDH to continue its growth or succeed. Had a great chat with David Hudaly on the phone early this morning. He suggests
Read More
I’m surprised that there isn’t at least one comment on my blog this morning from some “well-wisher” wondering whether the very public demise of Lehman and “emergency purchase” of Merrill Lynch has spoiled my cornflakes. For an “excellent” review from the Financial Times of the likely impact on consumer spending and property prices in the UK, you
Read More
Working with the Circle Orthodontics group at the Vineyard Church and Conference Centre in St Albans. A year ago I predicted the emergence of producer groups in dentistry and here are 11 practices pooling their resources to purchase products and services (including me). Day 3 – the patient journey.
Here’s a great little resource for you if you are as interested in branding as I am. Click here to download and entertaining and informative PDF on “10 rules for branding in a post-branded world”. Jogging down Oxford Street yesterday morning at 6.00 am was an opportunity to see branding naked – no people cluttering
Read More