I’m indebted to Daz Singh at Ollie and Darsh for sending me the link to this new on-line task management application for teams click here Managing workflows across teams (especially when they are remote) is a challenge and can often lead to the dreaded email “cc everyone” syndrome. Asana is a very neat and fast
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Can anyone help me with this query from a client: I need a trustworthy, London-based out-of-hours emergency number/clinic to put on our answer machine for patients in emergencies for evening/weekends/holidays. Can you recommend any?

I’m a great believer in sending patients information by internet nowadays – save paper and use technology – after all, most of us have a mobile phone, many have smartphones and the world of social media just keeps on growing. Nonetheless, there are going to be some who will still appreciate the printed variety –
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Q: “I suppose I’m paying for all this new decoration and branding?” A: “Yes, you are – and we are very proud of what we are doing to improve the practice – thank you.” Q: “Are you taking on NHS patients?” A: “We do not currently have any availability of NHS treatment (other than for
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Sometimes there are people in your business who have that “sparkle”. The little something extra that makes them shine. I met two of them yesterday. One was an apprentice dental nurse and TCO aged 19. The other was a waitress in a country pub who was possibly over 60 years old. They both “sparkled”. There
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Hi Chris, It was good to see you at the NEC and having the opportunity to discuss clients and the future. Something we should have mentioned on Friday was our forthcoming seminar at the BDA (Friday 4th November). We are currently in the process of doing some of our own promotion for this and wondered
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You just HAVE TO know your numbers: Profit & Loss for the last month and 90 days Key Performance Indicators lab materials staff marketing net profit Productivity average daily production for all fee-earners Profitability operating costs per surgery per day individual profitability of every fee-earner Marketing spend on each activity return on investment Lead conversion
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Campaign for positivity launches in UK dentistry Heart Your Smile sparks inspiration revolution among dental professionals United Kingdom (October 2011): Heart Your Smile, a campaign to boost confidence in the UK dental profession will launch at the BDTA Dental Showcase on 21 October 2011. A manifesto for change will be revealed by James Goolnik, in
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“How do I respond to the rumours running around the building that the staff are expecting a pay rise in January?” That is becoming a “frequently asked question” right now. Then add to the list……. “Cash flow has been down since I returned from holiday at the end of August. The books are getting gappy.
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Interesting case study: Cosmetic dentist has average daily production of £3000. Usually sees 8 patients a day. Hires a new receptionist and doesn’t have the time to train her – she arrives from a big family maintenance practice. Three months later I am querying why the principal’s average daily production is down to £2100 per
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