The Sparkle

Sometimes there are people in your business who have that “sparkle”.

The little something extra that makes them shine.

I met two of them yesterday.

One was an apprentice dental nurse and TCO aged 19.

The other was a waitress in a country pub who was possibly over 60 years old.

They both “sparkled”.

There are no limits to what these people can achieve.

If you have them active in a customer service setting – they can be wonderful ambassadors for your business.

I’d take an unqualified “sparkler” any day over a qualified plodder.


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.