Life continues to provide endless metaphors for this blog and just when I was wondering what I could share with you from Down Under, the Shangri-La Hotel provided. That was the location for our 2-day workshop presented in collaboration with Dental Events Australia – and before I start I am going to confirm that our
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Our August newsletter – published this morning – features a long-form article on the changing landscape of the practice exit strategy. I’m wondering whether corporate acquisition may be reaching its zenith and that the dawn breaking on a new age isn’t BoJo saving us all but dental practices returning to the provision of long term
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The treatment planning experience for the patient nowadays has to be visual if you want to maintain a consistently good conversion rate and encourage word of mouth recommendations. The days of audio – lengthy explanations by the clinician – and print media – letters and unintelligible print outs from practice management software – are fading
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There can’t be many of you who haven’t succumbed in recent days to the opportunity of a sneaky peek at what you might look like when you are older. I suspect that, like me, you are less than enamoured with the results but the developers have a viral success on their hands. This may be
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“I think you are talented and passionate Isabella. More than you think and less than you expect. But there are a lot of people with talent and passion, and many of them never get anywhere. This is only the first step for achieving anything in life. Natural talent is like an athlete’s strength. You can
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Your team have been doing something a certain way for years – and you suddenly pitch up and announce that you want things done differently: we are moving from NHS to private dentistry (that’s a big one – probably the biggest); we are no longer accepting new NHS patients; we are changing the way that
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Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are very slim. So an element of compromise is necessary in your approach to creating a championship support team. The needles will be those individuals who go the extra mile and light up
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I’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the lessons we can learn from that sector on leadership. A basic tenet of good leadership in the retail sector is to “walk the floor”. No better example of that than the controversial Mohamed Al-Fayed,
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After an extremely busy day I was just finishing my Academy webinar recording last night when the awful news came through that our friend and colleague Dr. Anoop Maini had unexpectedly passed away on Monday morning. There are moments when you remember forever where you were when you “heard the news” – this will be
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Three workshops last week – London, Manchester and Dublin. An opportunity to meet with my clients and listen. My quarterly immersion in their ups and downs and, thus, a chance to identify any common trends. I mentioned last week the trend of hiring managers and TCOs who have a background in high-street retail management (because
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