I’m back after a week in Greece, batteries fully charged and ready for The Extreme Business programme – workshop 3 in London today and Manchester on Wednesday, where we will be creatively deconstructing each client’s Patient Experience and looking at how that can be improved. What was I reminded of whilst in Greece? We need
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Monday morning and my second full day in The Bunker, working 80% ON the business and 20% IN the business, having sacrificed my Sunday to get myself organised. It’s a thing we do; sometimes the business of business has to be dealt with before we can relax. Annie and I are off on vacation next
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I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid employment, joining The Friends Provident & Century Insurance Group at their offices in St Peter’s Square, Manchester. As part of our induction process by assistant manager Mr.
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There’s an old joke about newly-weds cooking their first Sunday roast together. At the risk of accusations of political incorrectness, I’ll simply report the story as I first heard it. The husband is watching (!) his new wife prepare the beef and is puzzled by the observation that she cuts a sizeable chunk off each
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A sage once explained that: efficient is doing things right; effective is doing the right things right. There have been times in my life when I’ve been a very busy fool, running around all over the map doing the wrong things right. I see exhausted owners and managers doing this every day. Today I’m starting
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There’s a brand new free download in the Resources/Infographics section of my web site this morning – but I’m also including a further downloadable copy at the end of this post (take a look at the web page later though – there’s a bunch of free stuff there and no sign up). The Unique Ability
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I’m working with two very contrasting clients at the moment. Client A is at the beginning of her coaching journey: working 5.5 days a week clinically; 15-minute appointments; 40-50 patients per day; no time to treatment plan; no time to work ON the business; team run off their feet; post-grad – what’s that? little time
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Today I’ll be facilitating the second Extreme Business 2018 workshop at the Radisson Blu, Manchester Airport and the 10 practices in attendance will be taking the journey to gain a better understanding of their finances. Following that (and a couple of Zoom calls from the airport) it’s north to Edinburgh and the start of 4
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Here’s today’s blog, somewhat later than usual as I’m in “catch up” mode after working all weekend at The Spring Client Retreat (which was extremely interesting and inspirational). Yesterday, during my train ride home from London to Manchester, I reviewed and answered most of this week’s crop of weekly reports from Owners and Managers. I’m
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It’s important to understand the difference between achievements and habits when you are goal-setting. An achievement is a specific target, usually involving numbers and deadlines: I will hit a sales target of X by Y date; I will launch product/service X by Y date; I will create X video testimonials by Y date. A habit
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