Of one thing we can be sure. In 5 years from now, your business will be indescribably different from the way it is today. That’s what technology has created – a pace of change more rapid than at any time in human history. You and I are not particularly well-suited to that. Neither are your
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I’m delighted that this event is going ahead from Friday 29th September to Sunday 1st October 2017. Those attending are going to benefit from total immersion in their 2018 personal and business plan – personally coached by me and sharing the experience with similar couples, all of whom share the ownership and work inside independent
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Once upon a time, I was the 7th of 7 people in a company who were asked to proof read a client newsletter – and found 11 typos in the document. Rather than blow my top, I simply returned the attachment, with the typos highlighted, corrected and a note to ask why the other “readers”
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A client recently sent me 5 CV’s received in response to advertising for a new Practice Manager, this for a well-established private clinic in an affluent commuter town. When I’m asked (which is quite often) I have a routine: Check each CV for typos, formatting errors and poor grammar. Result – 4 of the 5 had
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In the bad old days, when I worked in corporate UK, there were some companies who employed a tactic called mushroom management, defined as: keep your people in the dark and feed them fertiliser OK – you know the last word wasn’t fertiliser but you get my drift. The larger the company, the more it
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Reminder #1 You cannot motivate people. Carrots and sticks do not work. The following phrases are never effective: if you do this I will pay you a bonus if you don’t do this there will be consequences If you have to use either – you have already lost. You can only create environments in which
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Ready? Pen and paper in hand? Here are the criteria for recruiting new people into your organisation at every position: hungry blank sheets with a history of achievement outside of their education/career Hungry – I’m attracted to people who are on quests – determined to see the world and be seen by the world. Blank
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Whether you need a receptionist, a nurse, a manager or new clinicians, the old recruitment rules are dead Next time you are hiring: Step 1 – write a brief recruitment advert and email it to me – I will run that on my Facebook profile – I’m 2 degrees of separation from 750,000 people. Then repeat
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Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that this post may well be read by owners and associates. So.. I don’t travel around the country automatically recommending that associate pay scales are reduced – so don’t blame me;
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Seeking and enjoying the company of others : sociable It does seem rather logical that anybody working in a customer/patient facing environment would have gregariousness as a primary attribute? You would think so. Yesterday, Annie and I went shopping in Central Manchester. We don’t do that very often as jostling with the madding crowds isn’t on
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