So my trip to Madrid didn’t happen. The first update to EasyJet’s mobile app was to inform me of a one-hour delay but advising me to check in as normal. I dutifully arrived at Manchester’s Terminal 1 (after an epic voyage back across the Pennines that started at 04:30) and settled down in the Aspire
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As luck would have it, I’ll be spending a lot of time this week working my way down the east coast from Edinburgh (tonight and tomorrow) through County Durham and down to Nottingham before an overseas trip at the end of the week (of which, more later). So this morning’s news of icy winds from
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. I was surprised to discover that less than 10% of practices attending The
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If you are running a three-chair practice with £500,000 in sales and 10 people, you can “wing it” 80% of the time and hold semi-formal meetings to create structures and protocols 20% of the time. If you are running a 6-chair practice with £2m in sales and 20 people, you can “wing it” it 20%
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An interesting conversation with a travelling implantologist yesterday, who revealed that one of his sessions was interrupted by a telephone message, asking him to call a number in connection with “an urgent clinical crisis”. Concerned and confused, he dialled the number, only to discover a head-hunter from a national dental corporate asking if he would
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There comes a time in the life of every Dental Principal when you have to admit that you simply cannot do everything any more. Not only does that extend to running the business but also to delivering the dentistry. We all start our careers as novices and evolve through experience and post-graduate education to become
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I flew Aer Lingus from Manchester to Dublin yesterday (actually, one of those little aircraft that is really operated by Stobart). The two stewardesses did a great job of looking after us – I was sat on Row 1 and my “senior” stewardess was very good humoured – she was telling a fellow passenger that
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In his book “Linchpins”, blogger Seth Godin argues that the best way to progress in an organisation or business is to make oneself indispensable. He created a Linchpin Manifesto which I share with you this morning – a mantra that your very best team members will identify with in an instant and “the rest” will
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This question came in last night from a Practice Manager: Its staff appraisals time, my Principal wonders if you have a different approach or any ideas on this? So, on reading this, I smiled to myself at the memory of conversations in the 90’s that formed my thinking. Technology changes – people don’t change much. You
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In my last post I speculated on the inevitability of staff turnover and what to do about it. There are around 26 million British-born workers in the UK today, plus a further 5.4 million from overseas. It is estimated that around 5 million workers in the UK are now members of the “gig” economy –
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