Dentistry for a long time has been the preserve of a combination of low wages and mushroom management. I imagined a Friday afternoon, somewhere near the end of Dental School, when budding graduates were taken into a dimmed room and the “secret” of successful employment was revealed: “pay them low wages and keep them in
Read More
Here’s where my essential personal assistant Phillippa Goodwin becomes such a valuable asset. Virgin Atlantic flight delayed. Connecting flight in Barbados now impossible. Next flight to the BVI is a day later. Hotel tonight buggered. Swimming with dolphins tomorrow buggered. By the time they all open, I’m on a flight. One phone call – sorted.
Read More
“Dear Chris, I’ve been running my bonus scheme as you suggested, but I am considering a change for 2010. There are pros and cons and I welcome your thoughts. I remember a long time back you asked dentists for questions and I sent you in one “how can you make staff feel the same way
Read More
ARE YOU ….UP FOR A CHALLENGE? AMBITIOUS AND COMMITTED TO WORKING HARD FOR GREAT REWARDS? IF SO …WE WANT YOU! Due to expansion, The Polwarth Group are seeking a motivated, enthusiastic, hard-working and committed dental associate to join our forward thinking, friendly and dynamic practice in the heart of Edinburgh. We are a new patient-orientated
Read More
The last 2 days I have been calling clients again – another round of our 15-minute telephone coaching meetings. I am moved to mention that the majority of my clients do not have receptionists who answer the phone correctly. I’m not criticising these receptionists – most of them are doing their best in the absence
Read More
So I am close to the finish line of an exhausting week. Monday – management meeting. Tuesday – Manchester dental workshop. Wednesday – Belfast dental workshop. Thursday – Watford dental workshop. Friday – Reading coaches workshop. The delivery, travel and business maintenance make these the most exciting but tiring weeks of my professional life. I
Read More
So I am close to the finish line of an exhausting week. Monday – management meeting. Tuesday – Manchester dental workshop. Wednesday – Belfast dental workshop. Thursday – Watford dental workshop. Friday – Reading coaches workshop. The delivery, travel and business maintenance make these the most exciting but tiring weeks of my professional life. I
Read More
Sometimes life happens too quickly to keep up with blogging. The final professional days of last week were very busy with looking at potential new office premises and attending team meetings. Also, on Friday, I said a sad “goodbye”to Barbara Trotter, my trusty business manager for the last 2 years. After a holiday weekend here
Read More
My business manager for the last 2 years, Barbara Trotter, finishes work on Friday this week to take up a new opportunity in the South East of England. I have written some reflections on our professional relationship in this week’s newsletter, due out in the next 48 hours. So I’ll be visiting Barbara three times
Read More
A wonderful professional day, yesterday: 1. a 4-hour meeting with an accountant to deconstruct and reconstruct my future cash flow forecasts and my net worth statement. Principally, I have properties for sale in Manchester and Florida and wanted to calculate a sale price for both that would represent an accurate mathematical compromise between losing equity
Read More