Based on my personal experiences over the last few days, its seems possible that the hotel and catering industry may have woken up to the realisation that good people can be more important in the user-experience than fancy architecture, fixtures, fittings and menus: Friday morning – a working breakfast at the Doubletree Hilton close to
Read More
To begin with, you can download (free of charge) here an updated version of my suggested organisational structure for a £10m private micro-corporate. 02183 CB Org Structure A4 FINAL Before you think “I’m never going to achieve £10m in sales, so this is not for me” – pause – download anyway – and reflect on
Read More
Upton Sinclair was an American writer and political activist who, in the mid 1930’s, wrote a series of allegorical novels that exposed poor working conditions in various USA work environments between the World Wars. He first coined the term “white collar worker” to describe those who were involved in professional, managerial or administrative work. He compared
Read More
It’s really hard to swallow isn’t it? When a member of your team hands in their resignation and tells you that they are moving to another practice in the area for a few more pounds/dollars per hour? 20 years ago I was running a dental workshop in my home town of Manchester, attended by a
Read More
Of one thing we can be sure. In 5 years from now, your business will be indescribably different from the way it is today. That’s what technology has created – a pace of change more rapid than at any time in human history. You and I are not particularly well-suited to that. Neither are your
Read More
I’m delighted that this event is going ahead from Friday 29th September to Sunday 1st October 2017. Those attending are going to benefit from total immersion in their 2018 personal and business plan – personally coached by me and sharing the experience with similar couples, all of whom share the ownership and work inside independent
Read More
There’s a great comedy moment in the new Justice League movie where Bruce Wayne (Batman) is asked “so what’s your super power?” He answers, “I’m rich.” When a similar attitude is expressed by the elected leader of a super-power, the effect is astonishment and horror. The decision by members of The White House to release transcripts
Read More
Once upon a time, I was the 7th of 7 people in a company who were asked to proof read a client newsletter – and found 11 typos in the document. Rather than blow my top, I simply returned the attachment, with the typos highlighted, corrected and a note to ask why the other “readers”
Read More
As part of a government strategy to improve air quality, Britain is to ban all new petrol and diesel cars and vans from 2040 amid fears that rising levels of nitrogen oxide pose a major risk to public health. The Guardian In the UK: It is estimated that air pollution causes 40,000 deaths a year
Read More
Let me share with you a couple of lessons from yesterday. Firstly, I want to thank Emma and Mikaela, dental nurses from Cirencester Dental Practice. They were asked to join my meeting with Principal Ross Cutts and Practice Manager Gay Cutts with the objective of introducing Instagram as a new social media channel to share
Read More