Category: Team Building

Time for TCO’s and USP’s – making the most of what makes you special

Practice Plan Workshop #9 in Cambridge yesterday and we are still seeing the following: less than 10% of practices have a full-time TCO; of those who do: all deliver a free assessment meeting between TCO and prospective new patient; the free assessment lasts from 30-minutes to “as long as it takes”; the objective of the
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The latest on the dental headhunter and what you need to do about it

An interesting conversation with a travelling implantologist yesterday, who revealed that one of his sessions was interrupted by a telephone message, asking him to call a number in connection with “an urgent clinical crisis”. Concerned and confused, he dialled the number, only to discover a head-hunter from a national dental corporate asking if he would
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What if your mission statement was just three words?

Following on from a comment I made in yesterday’s post… We know that a business plan is denominated in time and numbers – X profit in Y months, A sales of product B in C weeks – and so on. Business plans are about what we do. We measure with spreadsheets. We know that a
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How to increase your profits by 50% in one year – by slowing down

For once, I’m going to refrain from naming the client I’m referring to in this post, to respect their confidentiality. However, I have to report my own feelings of exultation when they shared with me the results of their last 12 month’s performance. Increase in sales – 10%. Increase in net profit before tax –
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Why you need Linchpins in your business and who they are

In his book “Linchpins”, blogger Seth Godin argues that the best way to progress in an organisation or business is to make oneself indispensable. He created a Linchpin Manifesto which I share with you this morning – a mantra that your very best team members will identify with in an instant and “the rest” will
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Why staff appraisals are dead – and what to do instead

This question came in last night from a Practice Manager: Its staff appraisals time, my Principal wonders if you have a different approach or any ideas on this? So, on reading this, I smiled to myself at the memory of conversations in the 90’s that formed my thinking. Technology changes – people don’t change much. You
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The inevitability of staff turnover – and what to do about it

In 1970, when I began my full-time work as a 16-year old school leaver, I was mentally conditioned by my parents and teachers for the possibility that the company I joined (The Friends Provident & Century Group) could become my employer for life. That after 49 years of diligent endeavour, I would retire in September
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