Whenever we buy cloud-based subscription software nowadays (often described as SaaS – software as a service), the developers work very hard to make sure that we learn how to get the best from our investment as early on a possible. They do this because otherwise there is an attrition rate – people who purchase the
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I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the absence of a good conversation”. In a dental team, that conversation is now more often digital than face to face. Is that a benefit or a curse? That choice is yours. However, based
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At this week’s Extreme Business workshops we have been showing and telling on how treatment plans are presented to patients. Three P’s have emerged: People – who actually prepares and presents the treatment plan? Presentation – in what format is the plan presented? Packaging – what does the treatment plan look like? People The growing
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My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a GDPR-compliant Patient Consent Form. There’s also a link to a FREE 60-minute webinar recording for Practice Managers on Leadership & Management. If you didn’t get the newsletter in your in-box – it’s because
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I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid employment, joining The Friends Provident & Century Insurance Group at their offices in St Peter’s Square, Manchester. As part of our induction process by assistant manager Mr.
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As if there weren’t enough conferences, study clubs, post-graduate courses and overseas jollies for us to attend, I’m here at Hammersmith’s Novotel this morning, preparing to co-introduce and co-compere Stars of Dentistry 2018, with the usual glitterati of the clinical world showing the audience how things can be done. In the member’s declaration of interests,
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Our adventures in business require both Direction and Momentum to be truly nourishing. Direction is a strong understanding of where we are going – a relentless pursuit of SMART and ethical goals. Momentum is the effort that people put in – it is a sign of voluntary hard work by a team who want to
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Sheila Scott has told everyone in dentistry that she has retired – but we have managed to get her agreement on a short revival of the acclaimed Workshop Tour with which she ended her illustrious career earlier this year. Yes – it’s Top Hats, Toast & Moments of Truth (THTMOT). We played to 16 packed
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The word cadence has to do with rhythm, the rhythm of sounds in nature, of music, of a person’s voice. In exercise, we recognise cadence as the rhythm of a runner or cyclist; the “happy cadence” described by my physiotherapist as the pace at which I’m not damaging myself and can carry on running or
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I’m working with two very contrasting clients at the moment. Client A is at the beginning of her coaching journey: working 5.5 days a week clinically; 15-minute appointments; 40-50 patients per day; no time to treatment plan; no time to work ON the business; team run off their feet; post-grad – what’s that? little time
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