It’s a simple enough formula: MANAGEMENT = SYSTEMS = LOGIC LEADERSHIP = PEOPLE = EMOTION If you are old enough to remember Star Trek, the Vulcan second in command Mr. Spock was the ultimate manager; never flustered by emotion, he would easily recommend the sacrifice of a small community aboard a ship or a planet
Read More
Does your business vision extend to training your team to do their jobs properly? I recently ran a workshop during which over 20 practices were asked how often they trained and/or refreshed the training for their front desk team – rehearsing answers to FAQs and their onboarding protocol for visitors. On average, the answer indicated
Read More
I have over 100 Principals and managers who are invited to write a weekly progress report – The Extreme Weekly Tracker – as a catharsis for themselves at the end of each week and as a way of keeping me posted and asking questions. This is extremely valuable on many levels, one of which is
Read More
Friday’s Dublin workshop was the third in a series for a group of 7 independent orthodontic practices who have “clubbed together” to do some marketing and also to hire me for a year. In our first meeting last July, I delivered my standard “Marketing Day” (the same day that my Extreme Workshop clients saw last
Read More
Today is the first Monday back at work for many people – the first full working week of the year. It’s still not too late to think about your goals for the year ahead and about the actions in the next 90-days that will begin your journey. Before Christmas I mentioned an exercise undertaken with
Read More
Let me explain the aims and objectives of the retreat. I personally take time out every spring/summer to plan the following calendar year:Step 1 – strategic plan – deciding the direction for the year in the context of a 3-year plan Step 2 – time and priority management – establishing the 2019/20 calendar and allocating free days,
Read More
Whilst appreciating that there will be some who have worked during the Christmas and New Year period, many like me will be back to their routines this morning for the first time after an 11-day break. I’ve not been idle and, in fact, was seized by the desire to have a very early Spring Clean
Read More
Monday morning and for many of us the last full working week of the year. Over the last month, in almost all of the weekly tracker reports I have received from Practice Managers, Marketing Managers and TCOs, I read that they are up to the eyeballs in work, attempting to get everything done before the
Read More
Behind all the negative press on data security, the social media platforms owned by Mark Zuckerberg continue their influence in our day to day communication with each other and engagement with the world around us. Facebook, Instagram and WhatsApp dominate social engagement, appealing to different demographics – many is the dental practice I’ve met whose
Read More
I broke my own rules over the weekend and decided to work Saturday until such time as I had reached email inbox zero. The perfect imperfectionist is allowed to do that – aiming to be on target with calendar management 80% of the time – not beating themselves up when the plan fails 20% of
Read More